Program Operations & Participant Services Coordinator - Army Research Laboratory

TLN Worldwide Enterprises Inc; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Army Research Laboratory is seeking a Program Operations & Participant Services Coordinator to support the Military Engagement Program (MEP). You will handle applications from initial submission through onboarding, coordinating with applicants, ARL staff, mentors, and government stakeholders to ensure smooth program execution.

Responsibilities include processing applications, eligibility screening, tracking milestones, and maintaining secure records while ensuring privacy and data integrity

Qualifications

• Bachelor's degree in Business Administration, Education, Human Resources, or related field.
• Strong proficiency in Microsoft Office, spreadsheets, electronic databases, and document management systems.
• Experience administering internships, fellowships, student services, or similar programs.

Responsibilities

• Coordinate the application process for MEP-supported opportunities.
• Receive, organize, review, log, and process electronic applications.
• Conduct eligibility screenings according to Government criteria.
• Track applicant status, missing docs, deadlines, and decisions.
• Coordinate information with ARL personnel, mentors, and Government stakeholders.
• Prepare and distribute communications following Government approvals.
• Collect onboarding documentation and track access requirements.
• Maintain secure participant records and support monthly reporting.

Skills

Microsoft Office

Spreadsheets

Documentation

Time management

Communication

Education

Bachelor's degree in Business Administration, Education, Human Resources, or related field

Tools

Electronic databases

Document management systems

Job description

All Jobs > Program Operations & Participant Services Coordinator - Army Research Laboratory

Program Operations & Participant Services Coordinator - Army Research Laboratory
Fully Remote

Description

The Program Operations & Participant Services Coordinator will support the administration and day-to-day execution of the Army Research Laboratory's Military Engagement Program (MEP), managing participant activities from initial application through selection, onboarding, placement coordination, and ongoing program support.

The Coordinator will work closely with applicants, Senior Military Colleges, Army Research Laboratory personnel, laboratory coordinators, mentors, and internal program staff to ensure efficient processing of applications and a positive participant experience.

The position requires strong administrative skills, exceptional attention to detail, and experience managing multiple participant activities while maintaining accurate records and protecting sensitive information.

Essential Duties and Responsibilities

• Coordinate the application process for MEP-supported opportunities, including SCIP, CAP, SMC-FFP, and other Government-approved programs.
• Receive, organize, review, log, and process electronic applications using approved program systems.
• Conduct preliminary application completeness reviews and initial eligibility screenings according to Government-provided criteria.
• Track applicant status, missing documentation, deadlines, communication records, and participation decisions.
• Coordinate applicant information and research interests with designated ARL laboratory personnel, mentors, and Government stakeholders.
• Support the alignment of applicant academic backgrounds, technical competencies, and research interests with available laboratory opportunities.
• Prepare and distribute applicant selection, non-selection, acceptance, and appointment communications following written Government approval.
• Collect participant acceptance forms, track responses, and communicate participation changes to appropriate stakeholders.
• Coordinate participant start dates with laboratory personnel and approved applicants.
• Collect, review, and organize required onboarding documentation, including background investigation and facility access paperwork.
• Submit completed onboarding documentation through Government-designated procedures.
• Track participant onboarding milestones and coordinate with authorized Government personnel regarding outstanding access requirements.
• Serve as a primary administrative contact for participants, responding to inquiries related to application status, forms, schedules, and program requirements.
• Coordinate participant transitions and administrative handoffs with financial, logistics, and program management personnel.
• Maintain accurate participant records within secure databases and information management systems.
• Support the preparation of applicant analyses, program status updates, monthly reporting, and participant records required for program transition.
• Ensure compliance with applicable privacy, data security, documentation, and recordkeeping requirements.

Requirements

• Bachelor's degree in Business Administration, Education, Human Resources, or a related field.
• Minimum of three (3) years of experience administering internships, fellowships, student services, participant programs, or similar initiatives.
• Experience coordinating application processing, participant onboarding, and administrative program operations.
• Demonstrated ability to maintain accurate records and manage sensitive or confidential information.
• Experience communicating with applicants, program participants, institutional representatives, and multiple internal stakeholders.
• Strong proficiency in Microsoft Office applications, spreadsheets, electronic databases, and document management systems.
• Excellent organizational, written communication, customer service, and time-management skills.

Preferred Qualifications

• Experience supporting federally funded internship, fellowship, research, or educational programs.
• Familiarity with military-affiliated educational institutions, ROTC programs, or university research initiatives.
• Experience coordinating with Government agencies, academic institutions, or research laboratories.
• Knowledge of applicant tracking systems, participant databases, and electronic onboarding workflows.
• Experience coordinating participant services across multiple geographic locations.
• Ability to independently prioritize competing deadlines and manage high volumes of administrative information.