PROGRAM OPERATIONS MANAGER, POST ACUTE CARE

University of Washington; Seattle (WA); Hybrid; USD 100,368 - 120,444; Full time

Benefits offered by this job

Benefits package

Job summary

University of Washington is seeking a Program Operations Manager for the Post‑Acute Care (PAC) Program. This 100% FTE role is primarily remote, with onsite work as business needs require, supporting leadership in executing growth and operational strategies.

The role involves building infrastructure for information sharing, coordinating with nursing leadership and PAC network partners, and guiding projects with detailed roadmaps. Strong data skills and cross-functional collaboration are essential.

Qualifications

• Bachelor’s degree required.
• 2–3 years in a large health system with multiple EHRs and clinical services.
• Experience with quality/process improvement projects including data collection and reporting.
• Strong organizational skills and ability to multi-task on multiple projects.

Responsibilities

• Build operational infrastructure for information sharing and deliverables tracking with stakeholders.
• Collaborate with nursing leadership to evaluate practice and standardize processes across continuum.
• Develop charters, roadmaps and work plans to achieve goals for the PAC Program.
• Manage multiple projects per project plans and provide coordination and support to the PAC team.
• Design, validate, analyze and communicate data and dashboards related to PAC priorities with finance and analytics teams.
• Maintain professional relationships with stakeholders across UW Medicine entities and PAC Network partners.
• Oversee marketing activities for PAC, including website updates and SharePoint intranet development.

Skills

Project management

Data analysis

Cross-functional collaboration

Microsoft Office proficiency

Regulatory interpretation

Communication skills

Education

Bachelor’s degree

Tools

Microsoft Office

EHR systems

Job description

Program Operations Manager, Post-Acute Care

100% FTE. Primarily Remote – Onsite as business needs require.

Position Highlights

Provides operational support for the UW Medicine Post‑Acute Care (PAC) Program and assists PAC leadership in executing business and operational strategies for growth, development and evaluation.

Primary Job Responsibilities

• Build operational infrastructure for efficient information sharing and deliverables tracking with internal and external stakeholders.
• Work closely with nursing leadership at UW Medicine hospitals and PAC Network partners to evaluate nursing practice and extend standard processes across the continuum.
• Partner with subject matter experts to develop project charters, roadmaps and detailed work plans that enable the PAC Program to achieve defined goals.
• Manage and execute multiple projects according to project plans and timelines; provide management, coordination, direction and support to the PAC team and implement tasks as identified by the project plan.
• Lead the design, creation, validation, analysis and communication of data and dashboards related to PAC priorities, in partnership with finance, analytics and other relevant teams.
• Maintain professional relationships with stakeholders at all UW Medicine entities and PAC Network partners including Skilled Nursing Facilities, Home Health Agencies, Hospice Services, Adult Day Health programs and Home Care Agencies.
• Manage marketing activities for PAC (e.g., updates to public‑facing website, flyers, development of SharePoint intranet site).

Requirements

• Bachelor’s degree.
• Two to three years of experience working in a large health system with multiple EHRs, medical staff models and an array of clinical services.
• Demonstrated experience on quality and process improvement projects with cross‑functional teams, including data collection, analysis and reporting.
• Superior organizational skills with demonstrated ability to multi‑task and manage multiple projects while maintaining clear attention to detail.
• Ability to work independently with minimal supervision and manage multiple priorities.
• Strong collaborative, proactive approach to job functions; anticipates problems and seeks solutions.
• Proven record of well‑developed analytical, communication, interpersonal and problem‑solving skills, including tolerance for ambiguity.
• Significant and demonstrated proficiency in Microsoft Office applications and ability to learn new computer/software skills quickly.
• Customer orientation – establishes and maintains long‑term relationships, building trust and respect by consistently meeting and exceeding expectations with internal and external customers, vendors and stakeholders.
• Ability to understand and interpret regulatory standards, clinical guidelines, national quality metrics and health services research, including post‑acute care.
• Displays professional, ethical conduct and maintains confidentiality of information.
• Equivalent experience may substitute for degree requirement.

Compensation and Benefits

Pay Range Minimum: $100,368.00 annual.

Pay Range Maximum: $120,444.00 annual.

Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/.

Shift: First Shift (United States of America).

Position Type: Regular. FTE: 100.00%.

Union/Bargaining Unit: Not Applicable.

Equal Opportunity Statement

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.