Program Operations Manager

Abby Care; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

An innovative home health provider is seeking a passionate Program Operations Manager to oversee operations at their Indianapolis hub. This full-time role focuses on enhancing caregiver training, ensuring compliance, and streamlining logistics to deliver high-quality care. The successful candidate will manage day-to-day operations, engage with families, and collaborate across teams to improve care delivery. Join a compassionate team dedicated to transforming health outcomes for vulnerable families while enjoying a supportive work environment with excellent benefits and growth opportunities.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401K

Life Insurance

Work-from-home stipend

Unlimited PTO

Parental Leave

Team Events

Qualifications

• 3+ years of experience in operations or program management.
• Bachelor's degree in business or healthcare administration.

Responsibilities

• Manage day-to-day site operations, logistics, and vendor coordination.
• Support training and onboarding, ensuring compliance and tracking.

Skills

Operations Management

Program Management

Data Analysis

Bilingual in Spanish

Organizational Skills

Education

Bachelor’s degree in business

Healthcare administration

Tools

Google Suite

Salesforce

CRM Systems

Job description

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About Abby Care

Our mission is to redefine care for the most vulnerable. We are transforming home health through purpose-built, thoughtful technology and a unique care model with families at the core.

What makes us the home health provider of the 21st century:

• Digital health integrations - We innovate to give our clinical teams superpowers. We build technology to decrease clinical administrative work and to improve the measurement of health outcomes.
• Clinical excellence - We strive to deliver the best-in-class care to our families. Our culture encourages clinical growth and emphasizes quality in all our clinical processes.
• Family training and support - We believe that family care is key to a patient's wellbeing and health. Our care model incorporates family support into care plans.

The Role

We’re looking for a passionate and empathetic individual to join us as a Program Operations Manager. This is a Full-Time Onsite position based in Indianapolis, IN. You’ll oversee on-the-ground operations at our caregiving hub reporting to the General Manager. You’ll support caregiver training, clinical processes, and community engagement while ensuring compliance, logistics, and efficiency across teams.

In this role, you’ll be instrumental in delivering high-quality training and care to families by managing the day-to-day operations of our physical site and supporting key functions across our care delivery.

Responsibilities

• Manage Day-to-Day Site Operations – Oversee logistics, supply ordering, scheduling, and vendor coordination
• Support Training & Onboarding – Facilitate family orientation, training attendance, scheduling, and compliance tracking
• Assist with Clinical & Care Operations – Help with audits, documentation review, inventory, and caregiver onboarding/off-boarding
• Streamline Operational Processes – Analyze data, support CRM accuracy, improve SOPs, and lead workflow projects
• Engage with Families & Community – Respond to inquiries, manage events, and coordinate with partners and organizations
• Collaborate Cross-Functionally – Support expansion, outreach, billing, and regulatory efforts with multiple teams

The Requirements

• 3+ years of experience in operations or program management
• Bachelor’s degree in business, healthcare admin, or related field
• Highly organized, resourceful, and detail-oriented
• Experience with Google Suite, CRMs (e.g., Salesforce), and data tracking
• Data and analytics experience
• Bilingual in Spanish is preferred

Our Value Prop to You

Compensation, equity, and benefits. The salary range varies by location: $60,000 - $80,000.

• Create impact for millions by improving care for low-income families
• Growth environment with exposure to all company functions
• Compassionate team focused on impact and speed
• Benefits include medical, vision, dental, 401K, life insurance, work-from-home stipend, unlimited PTO, holidays, parental leave, and team events

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitals and Health Care