Program Operations Manager

Donaldson; BLOOMINGTON (MN); Hybrid; USD 69,000 - 87,000; Full time

Job summary

Donaldson is seeking a dynamic and results-driven Program Operations Manager to manage operational integrity, accuracy, and execution of customer programs supporting distributor and national account sales. This role partners with Sales, Finance, Rebates, and IT to support scalable, audit-ready commercial operations in a hybrid Bloomington, MN office.

You will drive program administration, rebates, data hygiene, and continuous improvement of processes while ensuring compliance and accurate

Qualifications

• 3+ years in sales/account operations, program administration, or related roles.
• Experience supporting customer programs or account operations in a commercial environment.
• Experience with CRM, pricing, rebate, or ERP systems.
• Strong analytical, organizational, and problem-solving skills.
• Experience partnering cross-functionally with commercial and finance teams.

Responsibilities

• Administer customer programs, including rebates, incentives, and growth programs.
• Manage rebate processing, incentive payments, and payment accuracy.
• Maintain CRM and program data hygiene; support reporting accuracy.
• Identify recurring operational issues and recommend process improvements.

Skills

Analytical skills

Organizational skills

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM systems

ERP systems

Pricing systems

Job description

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are seeking a dynamic and results‑driven Program Operations Manager to manage the operational integrity, accuracy, and execution of customer programs supporting distributor and national account sales. This role performs intermediate professional account and operations functions, ensuring reliable program setup, rebate execution, incentive payments, and data integrity so commercial teams can operate with confidence.

The POM partners cross‑functionally with Sales, Finance, Rebates, and IT to support scalable, audit‑ready commercial operations while contributing to continuous improvement of systems, processes, and controls. Qualified candidates must be able to work a hybrid schedule at our Bloomington, MN office.

Role Responsibilities

• Program Administration & Execution
  • Administer customer programs, including rebates, incentives, and growth programs
  • Support new program implementations through setup, validation, and communication
  • Maintain accurate pricing, program configurations, and documentation
• Rebate & Payment Operations
  • Manage rebate processing, incentive payments, and payment accuracy
  • Resolve rebate no‑loads and submission errors, including missing, incomplete, or incorrect data
  • Partner with Finance and Rebates teams to ensure timely and accurate payouts
• Account & Data Management
  • Maintain high standards of CRM and program data hygiene
  • Support reporting accuracy and operational transparency for assigned accounts
  • Manage operational aspects of assigned national or distributor accounts as part of larger account teams
• Process Improvement & Compliance
  • Identify recurring operational issues and recommend process improvements
  • Support development of scalable, consistent program execution practices
  • Ensure operational compliance and audit readiness across assigned programs

Travel

Up to 5%

Minimum Qualifications

• 3+ years in sales/account operations, program administration, or related roles
• Experience supporting customer programs or account operations in a commercial environment

Preferred Qualifications

• Completed Bachelor's degree from an accredited institution
• Experience with CRM, pricing, rebate, or ERP systems
• Strong analytical, organizational, and problem‑solving skills
• Experience partnering cross‑functionally with commercial and finance teams

Relocation

This position is not eligible for relocation assistance.

Annual Salary Range

$69,440 - 86,800. Actual salaries will vary based on several factors including, but not limited to applicable work experience, training, education, performance.

Employee benefits are part of the competitive total rewards package that Donaldson Company, Inc. provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more.

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, J-1, F-1, CPT, OPT, etc.).
• Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the U.S. will not be considered.

Equal Opportunity Employer, including Disability and Veterans

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.