Program Operations Leader — Direct Support

Sevita; Austin (TX); On-site; USD 22,000 - 36,000; Full time

Job summary

Sevita is seeking an enthusiastic Program Supervisor to oversee daily operations of a single program or unit within a larger program. The role involves supervising staff, delivering direct support, and ensuring adherence to person-centered plans across residential and day programs.

The position is full-time, non-exempt, hourly and requires flexibility to cover shifts, including weekends. The supervisor will collaborate with the Program Director to manage records, compliance, and service quality.

Qualifications

• Direct Support: delivers and monitors supports across shifts.
• Documentation: maintains accurate program records and billing data.
• Program planning: assists in developing and monitoring individual plans.
• Team meetings: participates in regular progress and staff meetings.
• Regulatory compliance: supports licensing and policy adherence.
• Financial oversight: monitors funds, budgeting, and expenditures.
• Incident reporting: documents incidents and follows up.
• Billing & utilization: tracks census and billing data for accuracy.

Responsibilities

• Oversee day-to-day program operations, ensure supports and plans are implemented.
• Ensure health care, advocacy, and customer engagement meet standards.
• Maintain environment safety and regulatory compliance across shifts.
• Supervise DSPs, schedule coverage, and support onboarding and training.
• Assist with recruitment and staff evaluations; manage personnel matters.

Skills

Direct Support

Documentation

Program Planning

Team Meetings

Regulatory Compliance

Financial Oversight

Incident Reporting

Billing & Utilization

Education

High School Diploma or equivalent

Job description

Sevita is seeking an enthusiastic Program Supervisor to oversee daily operations of a single program or unit within a larger program. The role involves supervising staff, delivering direct support, and ensuring adherence to person-centered plans across residential and day programs.

The position is full-time, non-exempt, hourly and requires flexibility to cover shifts, including weekends. The supervisor will collaborate with the Program Director to manage records, compliance, and service quality.