Program Operations Lead — Onboarding & Events (Partial Remote)

Apex Systems; San Francisco, Northern (CA, KY); Hybrid; USD 136,000 - 194,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K with company match

ESPP and HSA options

Job summary

Everforth Apex Systems in San Francisco, CA, seeks a Program Operations Manager to run the onboarding program, coordinating logistics, communications, and speaker schedules. The role emphasizes autonomy, data-driven improvements, and a startup-like, high-growth environment with partial remote work.

Ideal candidates bring 4+ years in program coordination with strong written communication, and fluency with Google Workspace, Slack, and project trackers.

Qualifications

• 4+ years in program coordination, event operations, L&D operations, or executive support with heavy logistics ownership.
• Track record of running recurring in-person programs with 20+ participants.
• Highly organized, detail-obsessed, and comfortable chasing senior stakeholders for deliverables.

Responsibilities

• Run day-of logistics for each cohort, including room setup, AV checks, materials, catering, timekeeping, and breakout room coordination.
• Improve the learner experience through initiatives like prizes and recognition.
• Maintain the cohort roster, track attendance, and manage completion records.
• Own participant communications, including welcome emails, pre-work, calendar invites, and reminder nudges.
• Distribute post-session surveys, compile feedback, and maintain the program dashboard.
• Schedule and confirm SME speakers for each cohort and maintain a backup speaker bench.
• Own the program calendar, manage triage of inbound enablement requests, and maintain the project board.
• Produce a monthly program scorecard detailing cohorts run, attendees, completion rate, and NPS.
• Author and maintain an operations playbook for program handoff.

Skills

Program coordination

Event operations

L&D operations

Stakeholder management

Tools

Google Workspace

Slack

Asana

Linear

Job description

Everforth Apex Systems in San Francisco, CA, seeks a Program Operations Manager to run the onboarding program, coordinating logistics, communications, and speaker schedules. The role emphasizes autonomy, data-driven improvements, and a startup-like, high-growth environment with partial remote work.

Ideal candidates bring 4+ years in program coordination with strong written communication, and fluency with Google Workspace, Slack, and project trackers.