Program Operations Lead – Nonprofit Education & Disability

Easter Seals Metropolitan Chicago; Illinois; On-site; USD 65,000 - 95,000; Full time

Job summary

Easter Seals Metropolitan Chicago is seeking a Program Operations Manager to coordinate Illinois Autism Partnership (IAP) services, handling scheduling, contracts, and logistics. The role requires strong organizational skills and the ability to manage multiple priorities across internal and external partners.

The position focuses on accurate records, timely invoicing, and collaborative problem solving, with potential evening or weekend work as needed to support program needs.

Qualifications

• Bachelor’s degree in business administration, nonprofit management, education, or related field required.
• Minimum of 3-5 years of experience in program coordination, operations, office management, project coordination, or a related role.
• Experience coordinating multiple projects, schedules, stakeholders, or service-delivery activities preferred.
• Experience working in a nonprofit, education, or other service-oriented environment preferred.
• Valid driver's license, auto insurance, and reliable vehicle required for occasional program-related travel.

Responsibilities

• Coordinate IAP schedules, including district services, trainings, coaching visits, meetings, and other program activities.
• Coordinate service logistics, including locations, travel planning, technology, materials, and other operational needs.
• Maintain accurate program records, calendars, customer information, and service documentation across designated systems.
• Support customer satisfaction and mid-year/end-of-year survey processes, including organization and tracking of results.
• Field and appropriately direct general inquiries from community members and external stakeholders regarding IAP services.
• Receive and triage new customer inquiries; gather information needed to prepare proposals and contracts using established IAP processes.
• Coordinate contract distribution, follow-up, and status tracking within IAP's online contracting system.
• Coordinate with IAP, district partners, and internal Easterseals departments to ensure executed contracts are properly documented and services are positioned for invoicing.
• Manage operations-related communication with district partners and other external stakeholders, including contracting, scheduling, and service logistics.
• Coordinate operational processes that support accurate and timely invoicing, including monitoring and reconciling contract, service, scheduling, and billing information.
• Compile and submit monthly invoicing and other program/revenue reports as requested.
• Assist with budget tracking, expense reporting, procurement, and management of program materials and supplies.
• Maintain accurate operational records and ensure activities are conducted in accordance with organizational policies, procedures, and applicable requirements.
• Serve as an operational liaison between IAP and Easterseals departments, including Finance, Human Resources, IT, and other internal partners.
• Coordinate internal communication related to contracting, invoicing, purchasing, scheduling, technology, facilities, and other program needs.
• Participate in meetings as requested; document key information, coordinate follow-up, and communicate action items.
• Identify operational needs and recurring issues, communicate them to IAP leadership, and contribute to practical solutions and process improvements.
• Perform other duties as assigned.

Skills

Organization

Scheduling

Stakeholder coordination

MS Office

Communication

Education

Bachelor’s degree in business administration, nonprofit management, education, or related field

Job description

Easter Seals Metropolitan Chicago is seeking a Program Operations Manager to coordinate Illinois Autism Partnership (IAP) services, handling scheduling, contracts, and logistics. The role requires strong organizational skills and the ability to manage multiple priorities across internal and external partners.

The position focuses on accurate records, timely invoicing, and collaborative problem solving, with potential evening or weekend work as needed to support program needs.