Program Operations Coordinator, HONEY Program

Community of Hope; Washington (District of Columbia); Hybrid; USD 57,000 - 62,000; Full time

Benefits offered by this job

Top Workplace Award

Paid lunch

Vacation days

Sick leave

Holidays & floating holiday

Annual raises

Insurance + 403(b)

Career growth

Equity & well-being culture

Job summary

Community of Hope is seeking a Program Coordinator, HONEY, to provide administrative and operational support to the Program Director and Perinatal Case Managers. You will help ensure efficient program operations, data integrity, and compliant service delivery in the HONEY program based at the NE Family Health & Birth Center in Washington, DC.

The role requires a strong blend of organizational, interpersonal, and problem-solving skills, with flexibility for occasional evenings and weekends.

Qualifications

• High school diploma or equivalent.
• Cultural competence in communicating with underserved, diverse populations.
• Strong interpersonal, conflict-resolution, and organizational skills.
• Ability to work flexible hours, including occasional weekends and evenings.
• A valid driver’s license and regular access to a car, plus proof of auto insurance.
• Proof of required vaccinations as required by policy.

Responsibilities

• Provides administrative and operational support to the Program Director and Perinatal Case Managers to facilitate efficient and consistent program operations.
• Manages and maintains HONEY Program data systems, including Quickbase, HMIS, eCW, CRISP, and Relevant Dashboard and reports.
• Monitors program referrals and verifies client eligibility in eCW prior to placement on outreach lists.
• Serves as liaison to DC Health’s Safe Sleep program and coordinates cribette distribution to eligible clients; monitors car seat voucher distribution.
• Coordinates transportation for eligible clients through Rides for Moms; submits ride requests and communicates details.
• Maintains and monitors HONEY program supplies and inventory across sites; coordinates replenishment.
• Supports client discharges, prepares discharge letters, completes required documentation, and closes cases in eCW.
• Assists with development and maintenance of program documents, decks, templates, and materials.
• Supports recruitment, onboarding, training, and engagement of CAC members, including CAC meetings.
• Maintains client confidentiality and data privacy in line with policies and funder requirements.
• Completes other tasks as assigned by supervisor.

Skills

Interpersonal skills

Conflict resolution

Organizational skills

Flexible hours

Driver's license

Education

High School Diploma

Bachelor’s degree in related field (preferred)

Tools

Quickbase

HMIS

eCW

CRISP

Dashboard reporting

Job description

Community of Hope is seeking a Program Coordinator, HONEY, to provide administrative and operational support to the Program Director and Perinatal Case Managers. You will help ensure efficient program operations, data integrity, and compliant service delivery in the HONEY program based at the NE Family Health & Birth Center in Washington, DC.

The role requires a strong blend of organizational, interpersonal, and problem-solving skills, with flexibility for occasional evenings and weekends.