Program Coordinator, HONEY (Housing Our Newborns, Empowering You)

Community of Hope

Washington (District of Columbia)

Hybrid

USD 57,000 - 62,000

Full time

2 days ago

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Benefits offered by this job

Top Workplace Award

Paid lunch

Vacation days

Sick leave

Holidays & floating holiday

Annual raises

Insurance + 403(b)

Career growth

Equity & well-being culture

Job summary

Community of Hope is seeking a Program Coordinator, HONEY, to provide administrative and operational support to the Program Director and Perinatal Case Managers. You will help ensure efficient program operations, data integrity, and compliant service delivery in the HONEY program based at the NE Family Health & Birth Center in Washington, DC.

The role requires a strong blend of organizational, interpersonal, and problem-solving skills, with flexibility for occasional evenings and weekends.

Qualifications

High school diploma or equivalent.
Cultural competence in communicating with underserved, diverse populations.
Strong interpersonal, conflict-resolution, and organizational skills.
Ability to work flexible hours, including occasional weekends and evenings.
A valid driver’s license and regular access to a car, plus proof of auto insurance.
Proof of required vaccinations as required by policy.

Responsibilities

Provides administrative and operational support to the Program Director and Perinatal Case Managers to facilitate efficient and consistent program operations.
Manages and maintains HONEY Program data systems, including Quickbase, HMIS, eCW, CRISP, and Relevant Dashboard and reports.
Monitors program referrals and verifies client eligibility in eCW prior to placement on outreach lists.
Serves as liaison to DC Health’s Safe Sleep program and coordinates cribette distribution to eligible clients; monitors car seat voucher distribution.
Coordinates transportation for eligible clients through Rides for Moms; submits ride requests and communicates details.
Maintains and monitors HONEY program supplies and inventory across sites; coordinates replenishment.
Supports client discharges, prepares discharge letters, completes required documentation, and closes cases in eCW.
Assists with development and maintenance of program documents, decks, templates, and materials.
Supports recruitment, onboarding, training, and engagement of CAC members, including CAC meetings.
Maintains client confidentiality and data privacy in line with policies and funder requirements.
Completes other tasks as assigned by supervisor.

Skills

Interpersonal skills

Conflict resolution

Organizational skills

Flexible hours

Driver's license

Education

High School Diploma

Bachelor’s degree in related field (preferred)

Tools

Quickbase

HMIS

eCW

CRISP

Dashboard reporting

Job description

Washington, DC | Hybrid | $27.40 - $29.80 per hour| Washington Post Top Workplace (8x Winner)

Community of Hope is seeking a Program Coordinator, HONEY (Housing Our Newborns, Empowering You) to provide administrative and operational support to the Program Director and Perinatal Case Managers to promote efficient, effective, and consistent case management services for families and individuals participating in the Housing Our Newborns, Empowering You (HONEY) program. The Program Coordinator will coordinate program operations and quality initiatives by maintaining systems, resources, and processes that strengthen service delivery, support staff effectiveness, enhance client engagement, and ensure program compliance and operational excellence. This is a full-time position based out of our Family Health & Birth Center in NE, Washington, DC.

Our Approach and Values:

We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.

We embrace diversity, welcome all voices, and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

What You'll Do

Provides administrative and operational support to the Program Director and Perinatal Case Managers to facilitate efficient and consistent program operations.
Manages and maintains HONEY Program data systems, including Quickbase, HMIS, eCW, CRISP, and Relevant Dashboard and reports. Oversees the development, organization, and maintenance of HONEY’s data infrastructure to ensure information can be collected accurately and efficiently in support of program goals, work plans, evaluation activities, and reporting requirements.
Monitors program referrals and verifies client eligibility in eClinical Works (eCW) prior to placement on outreach lists. Communicates eligibility concerns or discrepancies to appropriate team members.
Serves as the liaison to DC Health’s Safe Sleep program for HONEY and helps to coordinate training and distribution of cribettes to eligible clients. Monitors availability and distribution of car seat vouchers for HONEY families.
Coordinates and schedules transportation for eligible clients through Rides for Moms, including submitting ride requests and communicating transportation details as needed.
Maintains and monitors HONEY program supplies and inventory across multiple program sites using established inventory trackers; identifies supply needs and coordinates replenishment as appropriate.
Supports client discharges and program exits, including preparing and sending discharge letters and relevant resources, completing required documentation, and ensuring timely closure of cases in eCW.
Assists with the development, formatting, and maintenance of program documents, presentations, decks, forms, templates, and other program materials.
Supports recruitment, onboarding, training, and ongoing engagement of CAC members as needed, including assisting with recruitment outreach and facilitating CAC meetings and activities.
Maintains confidentiality and security of client information and ensures data management practices comply with applicable organizational policies, privacy requirements, and program/funder expectations.
Completes other tasks as assigned by supervisor.

Must-Haves

High school diploma or equivalent required.
Demonstrated cultural competence in communicating with underserved, diverse populations.
Strong interpersonal, conflict-resolution, and organizational skills required.
Ability to work flexible hours, including occasional weekends and evenings.
Ability to work independently and as a team required.
A valid driver’s license and regular access to a car, as well as proof of auto insurance, required.
Proof of required vaccinations is required. This includes, but may not be limited to, Flu. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.

Nice-to-Haves

Bachelor’s degree in social work, public health, public policy, or related field or equivalent experience preferred.
Experience working with families experiencing homelessness or perinatal populations is preferred.

Why You'll Love Working Here! At COH, we prioritize the following well-being and work-life balance-centered benefits:

8 x Washington Post 150 Top Workplaces winner.
8-hour workdays with paid lunch.
3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.
Annual performance-based raises, up to 5% of your annual pay.
Medical, dental, vision, life & disability insurance + 403(b) retirement.
Leadership development, internal promotions and career growth opportunities.
A culture grounded in equity, compassion, and well-being.

About Us

Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC’s largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. With the help of our amazing staff, we have successfully provided: