PROGRAM OFFICER 2

State of Nevada; Carson City (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Nevada Office of Emergency Management (OEM) is seeking a Program Officer to lead the Technology and Mission Support Portfolio in Carson City. You will coordinate programs like STAWAS/NAWAS, FNARS, EAS/WEA, and NSRS, ensuring effective alerting and public safety operations.

Responsibilities include policy interpretation, program planning, staff supervision, and collaboration with federal partners to maintain compliance and system readiness for emergencies.

Qualifications

• Bachelor's degree or higher in a related field with 1 year of program planning and policy development experience.
• Alternative: high school diploma with 3 years of professional program experience including policy development.
• One year of Nevada State service as a Program Officer I is acceptable.

Responsibilities

• Lead and manage programs within the Technology and Mission Support Portfolio.
• Support STAWAS and NAWAS representation across jurisdictions.
• Coordinate FNARS testing, upgrades and maintenance with federal partners.
• Provide training and troubleshooting for EAS and Wireless Emergency Alerts (WEA).
• Assist in programming radios and supporting NSRS operations.
• Ensure compliance with federal and state policies and performance standards.

Skills

Emergency operations

Project management

Radio programming

Policy interpretation

Stakeholder communication

Education

Bachelor's degree in business or public administration or related field

High school diploma with 3 years experience

One year of experience as Program Officer I in Nevada State service

Job description

The Nevada Office of Emergency Management (OEM) is seeking a qualified and motivated individual to serve as a Program Officer in the Technology and Mission Support Portfolio. This position plays a key role in supporting and maintaining the state’s emergency operations center ensuring OEM can effectively assist jurisdictions before, during, and after emergencies. The Program Officer leads and manages several programs within the Technology and Mission Support Portfolio. These include supporting the Nevada Statewide Warning System (STAWAS) and representing Nevada in the Nationwide Warning System (NAWAS), which are essential for delivering alerts and notifications across jurisdictions. The position also serves as the state’s point of contact for the FEMA National Radio System (FNARS), coordinating system testing, upgrades, and maintenance with federal partners. In addition, the Program Officer supports Nevada’s Public Alert and Warning System program, assisting with operations, user training, and troubleshooting for systems such as the Emergency Alert System (EAS) and Wireless Emergency Alerts (WEA). They will also assist in programming handheld and mobile radios and supporting operations of the Nevada Shared Radio System (NSRS). Additional responsibilities include supporting WebEOC, assisting with FCC licensing, and maintaining compliance with federal and state policies.

Program Officers administer a program or major component of a program by planning, coordinating and managing services and activities in accordance with legal and regulatory requirements and established program performance standards and objectives. Incumbents make decisions that significantly impact program direction and participants or clients and must determine the process required to achieve results within resource constraints.

Bachelor's degree from an accredited college or university in business or public administration, or other discipline related to the program assignment and one year of professional experience in planning, coordinating and administering a program which included interpretation of laws and regulations; development of program policy and procedures; development and implementation of program performance standards and objectives for providing services; and development and implementation of eligibility requirements; OR graduation from high school or equivalent education and three years of professional experience as described above; OR one year of experience as a Program Officer I in Nevada State service; OR an equivalent combination of education and experience as described above.

Additional Position Requirements

• Experience working in emergency operations centers or public safety is required.

Preferred Qualifications

• 2 or more years of experience programming handheld radio equipment.
• 2 or more years of project management experience.
• Possession of a FCC amateur radio license.

Recommend, interpret, implement and disseminate regulations, policies and procedures related to program operations; and review amendments to applicable laws and regulations and incoming policy or procedural information for interpretation and distribution.

Research, develop, recommend and implement long term plans to enhance and maximize services provided; evaluate the success of the program and adapt to changes in funding, eligibility requirements and production/processing elements of the program.

Provide specialized information and services and serve as the technical expert regarding the assigned program services, activities and requirements; provide information, either verbally or in writing, to other State and federal agencies, management, department staff, program participants and the general public to ensure understanding and compliance; explain and apply laws, regulations, policies and procedures, and resolve high-level customer service issues and complaints; may develop and conduct presentations before State and federal agencies, management, program participants and/or other stakeholders as required.

Monitor program activities through on-site visits and/or the review of reports and records to ensure compliance with federal and/or State laws; evaluate and recommend changes to provider eligibility, client needs, vendor requirements, or identify client abuse or fraud; identify and project demographic and economic trends; conduct studies related to assigned program area; evaluate information and prepare reports requiring a thorough analysis of data and make recommendations on a course of action or problem resolution.

Conduct training and/or provide technical assistance for program participants and/or staff; write, revise and/or recommend the implementation of procedural manuals or program documentation; conduct ongoing clientele needs assessment and program evaluation by collecting and analyzing data.

Oversee the collection, maintenance and organization of required program records and documentation; prepare and ensure distribution of statistical, financial and narrative reports and summaries; and prepare information for management concerning program activities in order to make budget requests, identify problem areas, recommend solutions or facilitate policy decisions.

May supervise professional, technical or administrative staff to include performance evaluations, work performance standards, scheduling, work assignment and review, training and discipline.

Perform related duties as assigned.

Under general direction, incumbents perform the duties described in the series concept. Incumbents administer one or more programs or a major component of a large, complex program which affects a more targeted number of customers or clients; revise, recommend, and implement changes to work plans, program performance standards and objectives for providing services, and eligibility requirements as permitted by program regulations and guidelines.

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Working knowledge of:

terminology, acronyms and subject matter relative to assigned program; the purpose, goals, and regulations of the program administered; administrative principles and practices, including goal setting, program development and implementation; program organization, planning and evaluation; research techniques, data collection, analysis and report preparation; budgetary practices and terminology.

Ability to:

identify programmatic and operational problems, investigate and evaluate alternatives and implement effective solutions; resolve problems and obtain cooperation from others; interpret, apply and explain applicable laws, regulations, policies and procedures and apply interpretations to specific situations; analyze, evaluate and solve procedural problems.