Program Monitor - Gillette

Campbell County, WY; Wyoming; On-site; USD 17,000 - 25,000; Full time

Job summary

Campbell County is seeking a Program Monitor to provide a safe, positive, and organized environment for participants and spectators in recreation programs and facilities. You will assist with supervision, facility monitoring, customer service, equipment setup and teardown, and enforcement of department policies.

Responsibilities include monitoring programs and events, enforcing rules, maintaining a welcoming atmosphere, addressing concerns professionally, assisting with setup and teardown,

Qualifications

• Ability to maintain composure and exercise sound judgment in stressful situations.
• Ability to communicate effectively with participants, spectators, officials, and staff.
• Strong customer service and conflict-resolution skills.
• Ability to enforce policies and procedures fairly and consistently.
• Ability to work independently with minimal supervision.
• Knowledge of assigned recreation programs and activities preferred.

Responsibilities

• Monitor assigned recreation programs, events, and facilities.
• Enforce department policies, facility rules, and program guidelines.
• Maintain a safe and positive environment for participants and spectators.
• Address participant, spectator, and customer concerns in a professional manner.
• Assist with program, event, and facility setup and teardown.
• Distribute, collect, and maintain recreation equipment and supplies.
• Provide information regarding programs, schedules, and facility operations.
• Perform other duties as assigned.

Skills

Composure under pressure

Effective communication

Customer service

Conflict resolution

Policy enforcement

Independent work

Job description

The Program Monitor is responsible for providing a safe, positive, and organized environment for participants and spectators in recreation programs and facilities. This position assists with program supervision, facility monitoring, customer service, equipment setup and teardown, and enforcement of department policies and procedures.

To ensure the safe and effective operation of recreation programs and facilities while providing excellent customer service to participants and guests.

1. Monitor assigned recreation programs, events, and facilities.
2. Enforce department policies, facility rules, and program guidelines.
3. Maintain a safe and positive environment for participants and spectators.
4. Address participant, spectator, and customer concerns in a professional manner.
5. Assist with program, event, and facility setup and teardown.
6. Distribute, collect, and maintain recreation equipment and supplies.
7. Provide information regarding programs, schedules, and facility operations.
8. Perform other duties as assigned

Knowledge, Skills and Mental Ability

• Ability to maintain composure and exercise sound judgment in stressful situations.
• Ability to communicate effectively with participants, spectators, officials, and staff.
• Strong customer service and conflict-resolution skills.
• Ability to enforce policies and procedures fairly and consistently.
• Ability to work independently with minimal supervision.
• Knowledge of assigned recreation programs and activities preferred.

Physical Demands

• Ability to stand and walk for extended periods.
• Ability to hear ordinary conversation.
• Ability to read and comprehend written materials.
• Ability to bend, stoop, and retrieve equipment and supplies.
• Ability to lift 20-50 pounds.

Environmental Demands

• Ability to work evenings and weekends as needed.
• Ability to work in indoor and outdoor environments.
• Ability to work in loud or active recreation settings.
• Ability to interact professionally with upset or frustrated patrons.

Campbell County is an Equal Opportunity Employer