Program Mgr HDFS

Harley-Davidson; Chicago (IL); Hybrid; USD 95,000 - 148,000; Full time

Benefits offered by this job

Bonus programs

Health insurance

401k program

Onsite fitness centers

Employee discounts

Job summary

Harley-Davidson Financial Services in Chicago seeks a Program Manager to plan, support, implement, and manage program features, growth strategies, and tactics for select HDFS credit card programs and other designated products. Collaboratively engage in development and delivery of value propositions with Dealers, Finance & Insurance Consultants, Marketing, and Partners.

The role emphasizes developing channel strategies, serving as initial contact for product/provider issues, budgeting, and

Qualifications

• 8 years of related experience
• Excellent communication and training skills
• Strong relationship-building abilities
• Ability to manage programs in fast-paced environments
• Attention to detail and multitasking
• Experience using Excel to analyze data and produce actionable insights
• Ability to read financial reports and influence business initiatives
• Prior operational knowledge in related products/programs

Responsibilities

• Establish and maintain relationships with product partners and vendors to drive program success.
• Manage features, benefits, technology, integrations, and reporting with dealers, vendors, and internal stakeholders.
• Drive growth strategies with Partners, Sales, Marketing, and other stakeholders.
• Lead incentive programs and manage payment processes with stakeholders.
• Use data to forecast and drive continuous improvement and growth.
• Develop and deliver onsite and remote training on program features and sales tactics.
• Serve as initial contact for onboarding, incentives, questions, and compliance in Dealer Channel.
• Develop annual budgets and monitor performance to meet income goals.

Skills

Excel

Communication skills

Relationship building

Data analysis

Education

High School Diploma or Equivalent

Bachelor’s degree in related field

Tools

Excel

Job description

Auto req ID:62357
Title:Program Mgr HDFS
Job Function:Product Management
Location:CHICAGO
Workplace Category: Hybrid
Company:Harley-Davidson Financial Services
Full or Part-Time: Full Time

In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come.

Harley-Davidson Financial Services, a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships, helping make the ride attainable for all.

Are you ready to ride with us?

Job Summary

Responsible for planning, supporting, implementing, executing, and managing program features, growth strategies, and tactics for select HDFS programs in designated channels. Engage in Program development, enablement, and administration of select HDFS credit card programs and other designated products. Key elements of this position will include, but are not limited to, the following: (1) Collaboratively engage in development, management and delivery of the value proposition (2) Definition, direction and delivery of product success factors such as sales support, point-of-sale material needs, training, and consultative actions with Dealers and Finance & Insurance Consultants (FICs),Marketing and Partner. (3) Developing and enabling channel strategies and tactics in conjunction with Sales, Marketing, Partners, and other necessary internal support functions (4) Serving as initial point-of-contact and troubleshooter for product/provider issues within designated channel (5) Develop and manage annual program budgets and monitor program performance to deliver annual income goals and program goals for the channel. (6) This position will leverage data, information, and Company resources in a manner that allows for the insight to drive product profit improvement and growth.

Job Responsibilities

• Establish and maintain strong relationships with product Partner and vendors to drive co- brand credit card program success and seamless program delivery in the retail channel.
• Manage, enable, administer, maintain awareness, and compliance of specific program features & benefits, technology, functionality, integrations, and reporting with product partners, dealers, vendors, and internal stakeholders in Dealer Channel, including troubleshooting and resolving issues to ensure continued availability of products and functionality for dealers, cardholders, and other stakeholders.
• Responsible for driving, collaborating, and developing strong relationships with Program Manager, Partners, Sales, Marketing, and other key stakeholders to develop and implement growth and improvement strategies to drive achievement of Program objectives such as driving new account, sales, utilization, and dealer engagement.
• Lead, develop, implement, administer Dealer and Sales team incentive and engagement strategies in collaboration with Partner and other key stakeholders that drive sales and business goals. Manage and monitor performance reporting and incentive payment processes with internal and external stakeholders to ensure accuracy, timeliness payments in alignment with goals, strategies, and commitments.
• Leverage data, information, and company resources in a manner that allows you to monitor, analyze and complete ongoing assessments of performance, provide forecasts and ideas to drive continuous improvement and growth. Develop business cases, conduct financial analysis to support recommendations.
• Responsible for development, management, delivery of onsite and remote training on all program features, platforms, functionality, and sales tactics for retail channel including training for dealers, sales teams, internal support teams, and other stakeholders as required.
• Serve as initial point-of-contact for Dealers and Sales team for onboarding, incentives, program questions, functionality, compliance issues, and concerns in the Dealer Channel. Share dealer feedback and insights with relevant teams to improve products and services.
• Responsible for development, management and delivery of annual budgets and P&L commitments in conjunction with internal stakeholders and Partners. Monitor performance to deliver annual income goals and plan.

Education Requirements

High School Diploma or Equivalent Required

Education Specifications

Bachelor’s degree in related field of study is preferred.

Experience Requirements

• Typically requires a minimum of 8 years of related experience
• Excellent communication skills: Ability to clearly develop content, communicate, and deliver training and messaging to others.
• Relationship building: Ability to collaborate, build and maintain relationships with internal and external stakeholders; Customer focus; Strong teamwork and relationship building skills.
• Ability to effectively manage program and achieve results in a fast-paced and changing environment.
• Strong attention to detail, ability to multi-task, and prioritize responsibilities and deadlines
• Demonstrated experience using Excel to analyze data, combine data from sources and track implement actionable business activities.
• Ability to read and interpret financial and business reports pertaining to product profitability and performance and take data and develop actionable business initiatives. Ability to influence and work with others.
• Prior operational and industry knowledge; experience managing similar or related products/programs preferred.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here .

Applicants must be currently authorized to work in the United States.

Direct Reports: No
Travel Required: 10 - 25%
Pay Range:$95,400 - $147,700
Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer
Relocation: This position is eligible for domestic relocation assistance (within posted country)

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