Program Mentor **Leavitt School of Health** -Health Sciences

Western Governors University; Seattle (WA); Remote; USD 56,000 - 85,000; Full time

Job summary

A leading online university is seeking a Program Mentor for the Leavitt School of Health. This full-time role involves supporting students through coaching and guidance, ensuring their success in a flexible, student-centered environment. Ideal candidates will have a Master's degree and experience in mentoring or coaching, along with exceptional communication skills. The position offers competitive pay, bonuses, and comprehensive benefits, including health coverage and tuition discounts.

Benefits

Health Coverage

Retirement Plans

Tuition Discounts

Paid Time Off

Qualifications

• At least 3 years of experience in student support, mentoring, coaching, or instruction.
• Experience working with diverse learner profiles.

Responsibilities

• Provide direct, comprehensive support, coaching, and guidance to assigned students.
• Monitor student progress and proactively support at-risk students.
• Collaborate with university professionals to promote a positive, student-centered environment.

Skills

Organization

Customer Service

Communication

Interpersonal Skills

Education

Master’s or higher degree

Job description

Program Mentor **Leavitt School of Health** - Health Sciences

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If you’re passionate about building a better future for individuals, communities, and our country—and committed to working hard to contribute—consider WGU as your next career step.

WGU is driven by a mission to expand access to higher education through online, competency-based degree programs. We are committed to being a great place for a diverse workforce of student-focused professionals. Our innovative learning model has received praise from academic, industry, government, and media leaders. Working at WGU means helping students graduate and creating a better tomorrow for themselves and their families.

The salary range for this position considers various factors such as skill sets, experience, training, licensure, certifications, and organizational needs. Typically, new hires are not placed at the top of the range, which is approximately $56,600 to $84,900 for Grade: Faculty 504.

Job Description

Essential Functions and Responsibilities:

• Act as a steward for carrying out WGU’s mission and strategic vision.
• Demonstrate a high level of commitment to student success through goal setting, student outcomes, and documentation. Respond promptly to emails and calls, and attend to urgent student needs.
• Provide direct, comprehensive support, coaching, and guidance to assigned students.
• Maintain expertise in WGU and program-specific knowledge through ongoing development.
• Foster student learning with innovative and motivational teaching and coaching practices.
• Respond urgently to student needs and communicate professionally and respectfully.
• Maintain a consistent, student-friendly schedule, including outside hours to meet student needs.
• Monitor student progress and proactively support at-risk students.
• Utilize technology-based platforms to support student academic progress.
• Collaborate with university professionals to promote a positive, student-centered environment.
• Exhibit WGU Leadership Principles consistently.
• Maintain knowledge within the assigned college.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities:

• Well organized, conscientious, and detail-oriented.
• Technologically competent: data entry, email, calendar, word processing, and database management.
• Exceptional customer service and communication skills.
• Strong interpersonal and written communication abilities; able to present information clearly and persuasively.

Job Qualifications

Minimum Qualifications:

• Master’s or higher degree with applicable licenses or certifications.
• At least 3 years of experience in student support, mentoring, coaching, or instruction.
• Experience working with diverse learner profiles.
• Ability to work a flexible schedule, including evenings and weekends.

Preferred Qualifications:

• Experience with distance education and online learners.
• Coaching certification (e.g., ICF ACC/PCC/MCC or similar).

Physical Requirements:

• Sitting at a desk and working on a computer for prolonged periods.
• Ability to lift up to 15 pounds occasionally.
• Primarily work from home within the continental US, with availability for travel as needed.

Working Conditions:

Travel up to 25% as required.

Position & Application Details

This is a full-time, regular position (40 hours/week) with eligibility for bonuses and comprehensive benefits, including health coverage, retirement plans, tuition discounts, and paid time off.

To apply, submit your application online. Internal employees should apply via the internal job board in Workday.

Additional Information

Note: This posting highlights key responsibilities and requirements; it is not exhaustive.

Applicants requiring accommodations should contact [e-mail].

WGU is an equal opportunity employer, considering all qualified applicants without regard to protected characteristics.