Program Manager — Workforce Development & Operations

KRA Corporation; Washington (District of Columbia); Presencial; USD 74.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

Student loan repayment assistance

Professional development funds

Lifestyle wellness dollars

Descripción de la vacante

KRA Corporation in Washington, DC is seeking a proactive Program Manager to oversee day-to-day operations, staff management and performance improvement for DHS-contracted services. The role focuses on improving efficiency, service delivery, and implementing effective business processes to support staff success and customer satisfaction.

You will manage caseloads, coordinate with partners, and drive governance through performance evaluations and training.

Formación

• Bachelor's degree in business, management, or related field.
• Experience managing adult learning, workforce development, or employment placement.
• Strong communication, strategic planning, problem solving, financial management and leadership.
• Experience with adults in the workforce system; TANF knowledge.

Responsabilidades

• Provide day-to-day operational support to staff and manage daily operations.
• Conduct cross-training and events to promote collaboration between offices and partners.
• Conduct file and computer audits, document results and administer training.
• Overssee caseload assignments and act as liaison to partners and training programs.
• Evaluate performance, prepare appraisals, and document corrective action.
• Attend meetings, trainings, and workshops as directed.
• Perform other duties as required.

Conocimientos

Staff management

Program operations

Analytical skills

Verbal communication

Written communication

Time management

Team leadership

Educación

Bachelor's degree in business/management

Herramientas

Microsoft Office Suite

Microsoft Teams

Descripción del empleo

KRA Corporation in Washington, DC is seeking a proactive Program Manager to oversee day-to-day operations, staff management and performance improvement for DHS-contracted services. The role focuses on improving efficiency, service delivery, and implementing effective business processes to support staff success and customer satisfaction.

You will manage caseloads, coordinate with partners, and drive governance through performance evaluations and training.