Program Manager

KRA Corporation; Washington (District of Columbia); Presencial; USD 74 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare benefits

Student loan repayment assistance

Professional development funds

Lifestyle wellness dollars

Resumo da oferta

KRA Corporation in Washington, DC is seeking a proactive Program Manager to oversee day-to-day operations, staff management and performance improvement for DHS-contracted services. The role focuses on improving efficiency, service delivery, and implementing effective business processes to support staff success and customer satisfaction.

You will manage caseloads, coordinate with partners, and drive governance through performance evaluations and training.

Qualificações

• Bachelor's degree in business, management, or related field.
• Experience managing adult learning, workforce development, or employment placement.
• Strong communication, strategic planning, problem solving, financial management and leadership.
• Experience with adults in the workforce system; TANF knowledge.

Responsabilidades

• Provide day-to-day operational support to staff and manage daily operations.
• Conduct cross-training and events to promote collaboration between offices and partners.
• Conduct file and computer audits, document results and administer training.
• Overssee caseload assignments and act as liaison to partners and training programs.
• Evaluate performance, prepare appraisals, and document corrective action.
• Attend meetings, trainings, and workshops as directed.
• Perform other duties as required.

Conhecimentos

Staff management

Program operations

Analytical skills

Verbal communication

Written communication

Time management

Team leadership

Formação académica

Bachelor's degree in business/management

Ferramentas

Microsoft Office Suite

Microsoft Teams

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Manager

Washington DC Group Management Washington, DC, US

2 days ago Requisition ID: 1654

Salary Range: $74,000.00 To $80,000.00 Annually

In addition to a competitive compensation, this position is also eligible for a sign - on bonus!

SUMMARY:

We are seeking a proactive and results-driven professional to support day-to-day program operations, staff management, and performance improvement for DHS-contracted services. In this role, you will help oversee program performance, strengthen operational processes, and drive continuous improvement initiatives to enhance efficiency and service delivery. You will play a key role in implementing effective business processes, supporting staff success, and ensuring exceptional customer service and positive performance outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide day-to-day operational support to staff and manage daily operations.
• Conduct cross-training and other events to promote relationship building between the various offices, divisions, and partnering agencies.
• Conduct file and computer audits, document results, and administer training and corrective action.
• Oversee caseload assignments.
• Serve as a liaison to partners, prospective employers, training programs, and the participants.
• Evaluate assigned employee performance, prepare performance appraisals, and recommend and document disciplinary action.
• Attend meetings, trainings, seminars, and workshops as directed.
• Provide other related duties as required and directed.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. All applicants must be able to work occasional weekend hours.

CORE COMPENTICIES

• Ability to professionally adjust to unforeseen circumstances or programmatic changes.
• Strong organizational and time management skills.
• Strong interpersonal and staff management skills.
• Must be resourceful and able to work independently as well as in a team setting.
• Excellent analytical, verbal and written communication skills

EDUCATION and/or EXPERIENCE

• Bachelor's degree from an accredited US college or university in business, management, or related field.
• Demonstrated ability to manage and operate an effective adult learning, workforce development, or employment placement business.
• Demonstrated competencies in communication, strategic planning, problem solving, financial management, and team leadership.
• Experience working with adults in the workforce system and those disconnected from services.
• Knowledge of TANF customers and challenges

OTHER SKILLS AND ABILITIES:

Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Teams) and Microsoft Office (Word, Excel, PowerPoint, and Outlook).

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to walk, sit, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate.

You will also have access to our comprehensive benefits package, which includes standard healthcare benefits, in addition to student loan repayment assistance, professional development funds, lifestyle wellness dollars, and so much more! For more information, please visit the KRA website: Careers – Join KRA's Workforce Development Team