Program Manager – Wireless Telecom

Smart Folks Inc; Philadelphia (Philadelphia County); Presencial; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Smart Folks Inc. seeks an experienced Program Manager to lead a large-scale Wireless Telecommunications program, spanning RAN, Core Network, and OSS/BSS domains. You will govern multi-vendor projects and coordinate cross-functional teams across time zones.

The role emphasizes governance, risk management, release oversight, and strategic roadmaps, with direct interaction with senior leadership, operators, and technology partners.

Formación

• Bachelor's degree in Engineering, Telecommunications, Computer Science, or related field.
• 15+ years of experience in Wireless Telecommunications.
• 5+ years of Program Management experience leading large-scale telecom programs.
• Strong understanding of: 5G Standalone (SA) and Non-Standalone (NSA); RAN technologies; EPC/5G Core; Subscriber Management Systems.
• Experience working with major telecom operators and network vendors.
• Proven track record managing multi-million-dollar programs and cross‑functional teams.
• Strong knowledge of Agile, Waterfall, and Hybrid delivery models.

Responsabilidades

• Lead end-to-end program execution for wireless network operations, maintenance, and enhancement initiatives.
• Manage program scope, schedules, budgets, risks, dependencies, and stakeholder communications.
• Drive governance forums, executive reviews, and operational status reporting.
• Ensure alignment between business objectives, technology roadmaps, and operational priorities.
• Act as primary liaison between business, network engineering, operations, vendors, and technology teams.
• Coordinate activities involving network upgrades, feature rollouts, and maintenance releases.
• Drive vendor accountability against SLAs, deliverables, and operational commitments.
• Coordinate troubleshooting and root cause analysis across vendor domains.
• Facilitate resolution of critical production issues spanning multiple technology stacks.

Conocimientos

Wireless telecom

Program management

5G SA/NSA

RAN technologies

EPC/5G Core

Subscriber management

Vendor management

Agile/Hybrid/Waterfall

Educación

Bachelor's degree in Engineering, Telecommunications, Computer Science, or related field

Descripción del empleo

We are seeking an experienced Program Manager with strong expertise in Wireless Telecommunications, including RAN (Radio Access Network) and Core Network domains, to lead and govern a large-scale production and maintenance program. The ideal candidate will have hands-on experience managing complex wireless ecosystems involving multiple network vendors, cross‑functional teams, technology partners, and customer stakeholders.

This role will be responsible for driving operational excellence, vendor coordination, release governance, service assurance, issue resolution, and strategic roadmap execution across wireless network platforms and supporting IT systems.

Key Responsibilities

• Lead end-to-end program execution for wireless network operations, maintenance, and enhancement initiatives.
• Manage program scope, schedules, budgets, risks, dependencies, and stakeholder communications.
• Drive governance forums, executive reviews, and operational status reporting.
• Ensure alignment between business objectives, technology roadmaps, and operational priorities.

Wireless Network Expertise

• Act as primary liaison between business, network engineering, operations, vendors, and technology teams.
• Understand and manage dependencies across:
• RAN (4G LTE / 5G)
• Core Network
• IMS/VoLTE
• OSS/BSS ecosystems
• SIM and Subscriber Management Platforms
• Coordinate activities involving network upgrades, feature rollouts, and maintenance releases.
• Manage relationships with multiple vendors and system integrators.
• Drive vendor accountability against SLAs, deliverables, and operational commitments.
• Coordinate troubleshooting and root cause analysis across vendor domains.
• Facilitate resolution of critical production issues spanning multiple technology stacks.

Operations & Service Assurance

• Oversee production support activities and service performance metrics.
• Track incidents, problem management, escalations, and corrective actions.
• Ensure compliance with change management and release management processes.
• Lead post-incident reviews and continuous improvement initiatives.

Stakeholder Management

• Collaborate with senior leadership, customer organizations, engineering teams, and operations groups.
• Present program health, risks, mitigation plans, and strategic recommendations.
• Drive alignment across distributed teams operating in multiple time zones.
• Identify and manage program risks, technical dependencies, and operational challenges.
• Ensure adherence to telecom industry standards and regulatory requirements.
• Support audit and compliance activities as required.

Required Qualifications

• Bachelor's degree in Engineering, Telecommunications, Computer Science, or related field.
• 15+ years of experience in Wireless Telecommunications.
• 5+ years of Program Management experience leading large-scale telecom programs.
• Strong understanding of:
• 5G Standalone (SA) and Non-Standalone (NSA)
• RAN technologies
• EPC / 5G Core
• Subscriber Management Systems
• Experience working with major telecom operators and network vendors.
• Proven track record managing multi-million-dollar programs and cross‑functional teams.
• Strong knowledge of Agile, Waterfall, and Hybrid delivery models.

Preferred Qualifications

• Experience with major wireless vendors and Cloud such as:
• AWS
• Familiarity with TM Forum standards and Open APIs.
• Experience with cloud-native telecom platforms.
• Knowledge of network automation and orchestration frameworks.
• PMP, PgMP, Agile, Scrum, or SAFe certifications preferred.

Desired Skills

• Wireless network architecture understanding