Program Manager, Veteran Services & 24/7 Ops

Struction Solutions; Atlanta (GA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Struction Solutions in Atlanta, GA seeks a Program Manager to lead a nationwide, 24/7/365 support program for wounded veterans and Marines. You’ll oversee staffing, scheduling, training, quality, and contract deliverables, serving as primary liaison with Government reps and subcontractors.

You’ll manage performance metrics, ensure compliance, and guide cross‑functional teams to deliver mission-critical services.

Qualifications

• Bachelor’s degree or equivalent.
• Minimum of two years of program or operations management experience.
• Ability to comply with security, background-screening, privacy, and system-access requirements.
• Strong leadership, organizational, communication, problem-solving, and decision-making skills.
• Ability to manage staffing, contract deliverables, and daily program operations.
• Ability to support after-hours escalations in a 24/7/365 operation.
• Proficiency with Microsoft Office and web-based reporting or case-management systems.

Responsibilities

• Provide overall management and oversight of program operations, personnel, performance, and contract requirements.
• Serve as the primary liaison between Struction Solutions and Government representatives.
• Lead a geographically dispersed team supporting contact-center operations, outreach, resource referrals, non-medical case management, quality assurance, training, reporting, and installation-based services.
• Ensure appropriate staffing and scheduling for continuous 24/7/365 operational coverage.
• Monitor vacancies, employee performance, attendance, scheduling, training completion, and workforce readiness.
• Oversee contract deliverables, reports, performance metrics, staffing reports, corrective-action plans, and other required documentation.
• Ensure services are performed in accordance with the Performance Work Statement, standard operating procedures, security requirements, the Privacy Act, HIPAA requirements, and applicable Government policies.
• Monitor contact-center performance, outreach requirements, MCWIITS documentation, case-management quality, and service-delivery standards.
• Coordinate program transition, employee onboarding, training, and operational-readiness activities.
• Identify performance or compliance concerns and implement appropriate corrective actions.
• Manage operational issues and escalations, including after-hours situations requiring leadership involvement.
• Conduct and participate in meetings with Government representatives, program leadership, regional staff, and other stakeholders.
• Maintain effective communication across program locations and functional teams.
• Ensure the Assistant Program Manager is prepared to assume Program Manager responsibilities during planned or unplanned absences.
• Promote a professional, responsive, and mission-focused environment for personnel serving wounded warriors and their families.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Decision-making

Staffing management

Education

Bachelor's degree

Tools

Microsoft Office

Web-based reporting systems

Case management systems

Job description

Struction Solutions in Atlanta, GA seeks a Program Manager to lead a nationwide, 24/7/365 support program for wounded veterans and Marines. You’ll oversee staffing, scheduling, training, quality, and contract deliverables, serving as primary liaison with Government reps and subcontractors.

You’ll manage performance metrics, ensure compliance, and guide cross‑functional teams to deliver mission-critical services.