Program Manager, Training and Development, Arts in Medicine

NYC Health + Hospitals; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

NYC Health + Hospitals seeks a Program Manager for Arts in Medicine to coordinate staff-centered arts initiatives across the city’s vast health system. You will ensure programs are well communicated, coordinated, and continuously improved to meet diverse workforce needs across multiple sites.

Responsibilities include operations, development and evaluation of programs, and stakeholder engagement, with strong emphasis on collaboration with artists, cultural partners, and internal departments.

Qualifications

• A baccalaureate degree from an accredited college or university in Education, Public Health, Psychology, Personnel Administration, Management or Public Administration, or a related approved discipline; and,
• Five (5) years of progressively responsible experience in planning and workforce development and training programs medical or public health administration or other areas related to training, development and workforce analysis, of which at least two (2) years must have been in a managerial, supervisory or administrative capacity related to the organization, formulation, development and implementation of such plans and programs; or
• A master degree from an accredited college or university in Education, Management, Social Work, Medical Administration, Psychology, Personnel Administration, Public Administration, or a related approved discipline with four (4) years of experience as described in (2), and two (2) years in a managerial, supervisory or administrative capacity; or
• A satisfactory combination of training, education and experience.

Responsibilities

• Manage day-to-day logistics for staff-centered arts programs, including Music for the Soul, HHart of Medicine, Harmonizing for Health, and other pilots or initiatives
• Maintain program calendars, schedules, trackers, and project management tools to keep activities organized across sites
• Coordinate onboarding, scheduling, and communication with artists, teaching artists, and cultural partners
• Oversee and track MOU development and payment cycles
• Support the development of operational systems and workflows that enhance program delivery and efficiency
• Assist the Assistant Vice President and Director of Programming in assessing program needs, setting priorities, and developing strategies for department growth
• Conduct research on best practices for staff well-being and arts in health programming
• Collect and track program metrics, assist with evaluation frameworks, and prepare summaries of program impact for internal and external use
• Create program communications such as flyers, e-blasts, brief reports, and resource materials
• Draft program updates for monthly communications including the President’s Report, funder reports, and listserv announcements
• Support social media content and website updates as needed to highlight Arts in Medicine programming
• Support the integrity of the department’s collection platforms, including Artwork Archive and Bloomberg Connects
• Assist with planning and executing Arts in Medicine events, staff workshops, concerts, and special projects
• Serve as a liaison to site-based leaders, staff ambassadors, and internal partners to ensure programming supports staff needs and operational requirements
• Help cultivate relationships with cultural institutions and arts partners delivering programs across the system
• Create and maintain documentation for databases, applications, and internal processes
• Perform other duties and special projects as assigned.

Skills

Project management

Communication skills

Problem-solving

Written communication

Organizational skills

Education

Bachelor's degree in Education/Public Health/Management or Public Administration

Master's degree in Education/Management/Social Work/Medical Administration/Public Administration

Tools

Canva

Adobe Creative Suite

Social media tools

Content-management systems

Microsoft Office Suite

Excel

Google Workspace

Job description

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

The Arts in Medicine department delivers creative engagement opportunities that strengthen staff morale, resilience, and connection across the nation's largest public health system. The Program Manager will ensure programs are well coordinated, effectively communicated, and continuously improved to meet the needs of our diverse workforce.

Program Coordination & Operations

• Manage day-to-day logistics for staff-centered arts programs, including Music for the Soul, HHart of Medicine, Harmonizing for Health, and other pilots or initiatives
• Maintain program calendars, schedules, trackers, and project management tools to keep activities organized across sites
• Coordinate onboarding, scheduling, and communication with artists, teaching artists, and cultural partners
• Oversee and track MOU development and payment cycles
• Support the development of operational systems and workflows that enhance program delivery and efficiency

Program Development & Evaluation

• Assist the Assistant Vice President and Director of Programming in assessing program needs, setting priorities, and developing strategies for department growth
• Conduct research on best practices for staff well-being and arts in health programming
• Collect and track program metrics, assist with evaluation frameworks, and prepare summaries of program impact for internal and external use

Communications & Promotion

• Create program communications such as flyers, e-blasts, brief reports, and resource materials
• Draft program updates for monthly communications including the President’s Report, funder reports, and listserv announcements
• Support social media content and website updates as needed to highlight Arts in Medicine programming

Art Collection & Digital Platforms

• Support the integrity of the department’s collection platforms, including Artwork Archive and Bloomberg Connects, ensuring accurate and timely documentation as needed
• Support for works used in HHart of Medicine programming

Events & Stakeholder Engagement

• Assist with planning and executing Arts in Medicine events, staff workshops, concerts, and special projects
• Serve as a liaison to site-based leaders, staff ambassadors, and internal partners to ensure programming supports staff needs and operational requirements
• Help cultivate relationships with cultural institutions and arts partners delivering programs across the system

Administrative Support

• Create and maintain documentation for databases, applications, and internal processes
• Perform other duties and special projects as assigned.

Minimum Qualifications

• A baccalaureate degree from an accredited college or university in Education, Public Health, Psychology, Personnel Administration, Management or Public Administration, or a related approved discipline; and,
• Five (5) years of progressively responsible experience in planning and workforce development and training programs medical or public health administration or other areas related to training, development and workforce analysis, of which at least two (2) years must have been in a managerial, supervisory or administrative capacity related to the organization, formulation, development and implementation of such plans and programs; or,
• A master degree from an accredited college or university in Education, Management, Social Work, Medical Administration, Psychology, Personnel Administration, Public Administration, or a related approved discipline with four (4) years of experience as described in (2), and two (2) years in a managerial, supervisory or administrative capacity; or
• A satisfactory combination of training, education and experience.

Department Preferences

• Experience in coordinating or managing programs in arts administration, arts/museum education, public health, community engagement, or related fields
• Experience integrating social justice into their practice
• Strong organizational and project management skills, with the ability to manage multiple projects across a large, multi-site system
• Excellent problem-solving skills including identifying problems and ability to develop solutions
• Excellent writing and communication skills
• Proficiency with Canva or Adobe Creative Suite, social media tools, and content-management systems
• Experience with Artwork Archive, Bloomberg Connects, or similar collection databases (preferred)
• Experience in event production and programming
• Ability to work collaboratively and independently, with sensitivity to healthcare environments and diverse staff populations
• Strong interest in the arts and program development
• Preferred candidates will:

Be curious and love to learn

• Enjoy developing and fostering relationships
• Be kind even in challenging situations
• Have an interest in evaluation
• Proficiency in Microsoft Office Suite, including strong Excel skills (data tracking, pivot tables, spreadsheets for program metrics)
• Proficiency with Google Workspace (Docs, Sheets, Drive, Shared Drives) for collaborative workflow and documentation
• Ability to create polished presentations using PowerPoint, Google Slides, or similar tools
• Experience with Canva or Adobe Creative Suite for designing flyers, social posts, and program materials
• Comfort learning new digital platforms, project management tools, and content-management systems