Program Manager, TOM Central Programs

Amazon; Bellevue (WA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Paid Time Off

401(k) Plan

RSU eligibility

Job summary

Amazon.com Services LLC seeks an experienced Program Manager to own and execute high-impact TOM Central Programs initiatives that improve yard operations across the US and Canada.

You will partner with cross-functional teams including program management, operations, analytics, and planning to define roadmaps, manage execution, and drive measurable outcomes while balancing short-term and long-term needs.

Qualifications

• 3+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience working cross-functionally with tech and non-tech teams.
• Ability to define and execute program roadmaps.

Responsibilities

• Own program execution for your area, prioritizing work and communicating with stakeholders.
• Develop and maintain program roadmaps and coordinate rollouts.
• Manage implementation across cross-functional teams.
• Contribute to OP1/OP2 narratives and provide ongoing operational support.
• Use data and metrics to track health and report results to leadership.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Stakeholder management

Process improvement

Job description

DescriptionAre you excited to drive high-visibility logistics and technology solutions? TOM Central Programs is looking for an experienced Program Manager with a record of achieving results, to own and execute key program initiatives. TOM Central Programs is dedicated to improving yard operations through the implementation of world-class processes and technologies, ensuring smooth yard operations. Our team supports TOM-managed yards across the US and Canada supporting all Amazon lines of business.

DescriptionAre you excited to drive high-visibility logistics and technology solutions? TOM Central Programs is looking for an experienced Program Manager with a record of achieving results, to own and execute key program initiatives. TOM Central Programs is dedicated to improving yard operations through the implementation of world-class processes and technologies, ensuring smooth yard operations. Our team supports TOM-managed yards across the US and Canada supporting all Amazon lines of business. You will work cross-functionally and across geographies, partnering with Managers and Senior Managers to understand, implement, and improve TOM programs and initiatives. This role offers the opportunity to partner closely with multiple functions and teams including program management, TOM operations, Relay tech, planning, network optimization, middle mile, topology, finance, analytics, transportation, and more in Amazon Transportation Services (ATS). Such exposure and collaboration with a variety of teams allow opportunities for further career growth within Amazon and beyond. You will solve complex problems — balancing immediate operational challenges with ongoing program execution. You will help define program goals, own program roadmaps for your area, and contribute to OP1/OP2 narratives. You will coordinate resources and priorities across stakeholders to deliver results. The work balances program ownership with tactical execution, influencing stakeholders and driving measurable outcomes.

Key job responsibilities

• Own program execution for your area — setting priorities, making trade-offs between short-term and long-term needs, and communicating effectively to Managers and Senior Managers
• Develop and maintain program roadmaps and coordinate execution of rollouts
• Manage implementation across a group of cross-functional stakeholders
• Contribute to OP1/OP2 narratives while providing ongoing operational support
• Use data and metrics to track program health, identify improvements, and report results to leadership

A day in the life

Your day begins with reviewing the status of your active programs and prioritizing work based on business needs and operational impact. You collaborate with TOM operations leaders and cross-functional partners — spanning Relay tech, planning, network optimization, and finance — to gather requirements and translate them into clear program plans and rollouts. Throughout your day, you drive program execution, coordinate implementation across stakeholders, and conduct progress reviews to keep initiatives on track. You participate in project meetings to align on program strategy and provide delivery updates to Managers and Senior Managers. You analyze program performance data and metrics to identify improvements and make recommendations, while maintaining detailed documentation of decisions, roadmaps, and program changes. You're part of a team that directly impacts yard operations and the performance of TOM-managed yards across the US and Canada.

About The Team

Amazon Benefits:

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually

Company

- Amazon.com Services LLC

Job ID: A10477646