Program Manager, TikTok LIVE Ecosystem

TikTok; Los Angeles (CA); On-site; USD 103,000 - 198,000; Full time

Job summary

TikTok LIVE Ecosystem team is based in Los Angeles, CA, and focuses on building a sustainable livestream ecosystem. The role partners with PMs, Ops, Policy, Data Science, and other teams to manage initiatives and coordinate requests, ensuring timely delivery while leveraging data to drive priorities and improve operations.

The team value analytical thinking, strong communication, and collaboration with vendors and internal partners to maintain platform integrity and quality for creators and

Qualifications

• BA/BS degree or equivalent practical experience.
• 2+ years in program management, operations, policy, trust & safety, content quality, moderation, or ecosystem analysis.
• Experience in content, creator, platform integrity, trust & safety, monetization, or ecosystems.
• Strong analytical and structured problem-solving abilities; synthesize observations into insights.
• Experience using data and operational signals to identify trends and drive decisions.
• Excellent written and verbal communication to align cross-functional stakeholders.

Responsibilities

• Create best practices and procedures for livestream ecosystem team.
• Manage key initiatives within the team to complete on time.
• Leverage data to drive priorities and projects.
• Work with cross-functional teams to ensure smooth progress of projects.
• Coordinate requests from partners and stakeholders.
• Facilitate communication across multiple teams and leadership.

Skills

Program management

Ecosystem analysis

Analytical thinking

Data-driven decision making

Cross-functional collaboration

Communication

Education

BA/BS degree or equivalent

Job description

Responsibilities

About the Team

The TikTok LIVE Ecosystem team's mission is to create a sustainable livestream ecosystem. We strive to ensure our users and creators a high quality experience on the platform. This role will be based in Los Angeles, CA.

Responsibilities

• Create best practices and procedures for livestream ecosystem team
• Manage key initiatives within the team to complete on time
• Leverage data to drive priorities and projects
• Work with cross-functional teams, including PMs, Ops, Policy, Data Science, etc., to ensure smooth progress of projects
• Coordinate various requests and constraints from partners and stakeholders
• Facilitate communication across multiple teams and leadership

Qualifications

Minimum Qualification(s):

• BA/BS degree or equivalent practical experience.
• 2+ years of experience in program management, operations, policy, trust & safety, content quality, moderation, or ecosystem analysis.
• Experience working in content, creator, platform integrity, trust & safety, monetization, or related ecosystem-facing environments.
• Strong analytical and structured problem-solving skills, with the ability to synthesize case-level observations into broader ecosystem insights and recommendations.
• Experience using data and operational signals to identify trends, investigate root causes, and support decision-making.
• Excellent written and verbal communication skills, with the ability to drive alignment across cross-functional stakeholders.

Preferred Qualification(s):

• Experience working on UGC, creator, livestreaming, content, or monetization products.
• Familiarity with content ecosystems, moderation environments, or policy enforcement frameworks.
• Experience building reporting, review, or quality mechanisms to improve operational performance.
• Comfort using spreadsheets, dashboards, and AI-enabled analytical tools to support decision-making and execution.
• Ability to operate effectively in ambiguous, fast-changing environments and drive improvements across multiple teams, including vendors and internal partners

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $102600 - $198360 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
• 3. Exercising sound judgment.