Program Manager (Talent Acquisition Operations)

Waymo LLC; Mountain View (CA); Hybrid; USD 170,000 - 230,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Annual bonus and equity performance

Generous 401(k) and retirement plans

Hybrid work model with remote work

Paid time off and holidays

Educational reimbursement

On-site meals and snacks

Commuter benefits

Job summary

Waymo LLC in Mountain View, CA offers a hybrid role focused on Talent Acquisition Operations. You will lead end-to-end recruitment workflows, optimize TA technology platforms, and drive data-driven improvements across the TA stack.

You will partner with People Analytics and TA Ops to establish metrics, ensure tool adoption, and guide implementation across projects. This role demands strong analytical skills, enterprise system experience, and expertise in TA tooling.

Qualifications

• Strong analytical ability to evaluate recruiting health.
• Synthesize data using spreadsheet/visualization tools and influence executives.
• Enterprise ATS administration experience (Greenhouse preferred).
• Experience with enterprise ticketing platforms (ServiceNow).
• Knowledge of sourcing CRM tools.

Responsibilities

• Define, design, and execute strategic TA Operations roadmaps to streamline end-to-end recruitment workflows.
• Serve as the strategic partner and system administrator for TA technology platforms (Greenhouse, Gem, ServiceNow).
• Drive continuous improvement of the TA tech stack by identifying gaps and evaluating processes.
• Partner with People Analytics and TA Operations to establish TA metrics and derive actionable insights.
• Oversee testing and troubleshooting of new tools and processes; support implementation and adoption.

Skills

Analytical skills

TA operations

End-to-end recruiting

Stakeholder influence

Education

PMP or Six Sigma certification

Tools

Greenhouse

ServiceNow

Gem

SQL

BigQuery

Tableau

Job description

• In this hybrid role you will report to the Manager of People and Talent Acquisition Operations and be based out of Mountain View, CA
• Define, design, and execute strategic TA Operations roadmaps that streamline end to end recruitment workflows, scale operations, and enhance candidate experience
• Serve as the strategic partner and system administrator for TA technology platforms (e.g. Greenhouse, Gem, ServiceNow), leveraging automation and AI solutions to scare service delivery
• Drive continuous improvement of our TA technology stack by identifying gaps, evaluating processes, and creating impact in partnership across TA
• Partner with People Analytics and TA Operations to establish key TA metrics, derive actionable insights from complex datasets, and enforce data integrity across systems
• Oversee and partner with the TA Ops Team on testing and troubleshooting of new tools, systems, and processes to ensure successful implementation and adoption. Provide support and guidance throughout the implementation and training process. Ensure proper tool adoption and continuous operational improvement across TA
• Partner with TA Leads and TA Ops on TA projects

Benefits

• Medical, dental, and vision insurance for employees and dependents
• Employee assistance programs focused on mental health
• Personalized workplace adjustments for diverse needs and abilities, including physical, mental, and neurodivergent considerations
• Access to mental health apps
• Onsite wellness centers
• Support programs including menopause benefit
• Counseling services
• Second medical opinion for you and your loved ones
• Medical advocacy program for transgender employees
• Competitive compensation
• Regular bonus and equity performance grant opportunities
• Generous 401(k) and regional retirement plans
• 1-on-1 financial coaching
• Annual cross-company compensation review and pay equity analysis
• Fertility and growing family assistance
• Parental leave and baby bonding leave
• Elder care and support
• Survivor income benefit
• Backup childcare
• Caregiver leave
• Paid time off, including vacation, bereavement, sick leave, parental leave, disability, and holidays
• Jury duty leave
• Military leave
• Hybrid work model with remote work opportunities also available
• Educational reimbursement
• Peer learning and coaching platform
• Donation matching programs
• Employee resource groups
• Volunteer hours
• Internal community groups and local culture clubs
• Inspiring spaces to work, recharge, and collaborate with fellow Waymonauts
• On-site meals and snacks
• Fitness centers, massage programs, and ergonomic support
• On-demand fitness, wellbeing, and cooking classes
• Commuter benefits

Strong analytical ability to evaluate recruiting health, synthesize data using advanced spreadsheet/visualization tools, and influence executive stakeholdersDeep functional expertise in Enterprise ATS administration (preferably Greenhouse), enterprise ticketing platforms (ServiceNow), and sourcing CRM tools6 years of experience in Recruiting Operations, HR Program Management, or related operations roles in a fast-paced technology environmentProven track record of leading end-to-end TA programs, system implementations, and process optimization initiatives at scaleStrong business acumen with the ability to solve complex challenges, utilizing critical thinking, and analysisProficiency with SQL, BigQuery, Tableau, or advanced data visualization platformsExperience navigating complex regulatory environments, global expansion projects, and employment compliance standardsPMP, Six Sigma, or equivalent project management certifications