Program Manager, Student Wellbeing Resource Center

cscc; North Carolina; On-site; USD 63,000 - 77,000; Full time

Job summary

CSCC is seeking a Program Manager for the Student Wellbeing Resource Center to lead program design, execution, and continuous improvement across campus locations. You will manage relationships with campus and community partners, track data, and report on academic outcomes to support student success.

The role requires coordinating with multiple departments, developing outreach plans, and producing reports for internal and external stakeholders.

Qualifications

• Master’s Degree in Higher Education, College Student Development and Counseling, Education, Business Administration, or a related field.
• Progressive leadership experience in Higher Education Administration, Career Services, Academic Advising, or Academic Student Support and Retention
• State Motor Vehicle Operator’s License or demonst

Responsibilities

• Designs, implements, and expands programs for emotional, financial, physical, and social well-being.
• Cultivates external partnerships and supervises program delivery.
• Tracks, evaluates, and manages programming; identifies grants and other resources to support students' success.
• Collaborates with multiple College departments and key external partners cohesively to support students.
• Creates communication materials and impact reports; assists with grant applications, fundraising efforts, and accreditation documentation.
• Leads implementation of a strategic outreach plan to increase student awareness, participation, and community partnerships.

Skills

Program management

Data reporting

Partnership development

Stakeholder engagement

Education

Master’s Degree

Job description

Compensation Type: Salaried

Compensation: $69,840.00

The Student Wellbeing Resource Center connects students with foundational needs resources for their emotional, financial, physical, and social wellbeing through partnerships and collaboration, training and capacity building, and student-led initiatives across multiple campus locations. The Program Manager leads the coordination and continuous improvement of programming, assessment processes, and student success initiatives. This includes managing relationships with campus and community partners, data tracking, and academic outcomes reporting.

ESSENTIAL JOB FUNCTIONS

Program Management

• Designs, implements, and expands programs for emotional, financial, physical, and social well-being.
• Cultivates external partnerships and supervises program delivery.
• Tracks, evaluates, and manages programming; identifies grants and other resources to support students' success.
• Collaborates with multiple College departments and key external partners cohesively to support students.
• Creates communication materials and impact reports; assists with grant applications, fundraising efforts, and accreditation documentation.
• Leads implementation of a strategic outreach plan to increase student awareness, participation, and community partnerships.

Data Reporting & Analysis

• In collaboration with the Office of Institutional Effectiveness, leads tracking of student participation and outcomes.
• Maintains databases, conducts program evaluations, and generates reports to guide institutional planning and reporting.
• Analyzes and summarizes information to assess effectiveness and planning for department.
• Ensures exchange of information in reports to divisions, committees, and administration.
• Develops project reports including updates on internal and external partnerships with ongoing data management to document student progress.
• Collaborates with team members to prepare and present status reports to all levels of management.
• Maintains a centralized database of key metrics, including outreach activities, student engagement, and response trends.
• Ensures accurate, confidential handling of sensitive information.
• Compiles and submits regular reports on program outcomes, including monthly progress updates, an annual summative report, and ad hoc data requests.
• Stays attuned to best practices for holistic student support and develops cross-department plans to collaboratively support student success.
• Engages in ongoing program evaluation of Student Wellbeing and Support based on data and student feedback.
• Utilizes data to track activities, evaluate effectiveness, to make recommendations for institutional and department changes, and improve ongoing student success initiatives.

Partnerships & Collaboration

• Builds relationships with internal partners and external organizations to support student development and workforce alignment.
• Acts as a Wellbeing and Support liaison in cross-departmental efforts.
• Provides holistic student support by collaborating with all student service offices, academic programs, support services, workforce partners, faculty, academic leaders, and other administrators to align programming with college-wide retention efforts, improve academic success, career alignment, persistence, completion, and student success initiatives.

Student Outreach & Engagement

• Maintains excellent working relations with students and internal and external partners.
• Maintains regular communication and working relationships with campus departments, keeping them informed of current activities and working collaboratively to achieve institutional priorities.
• Monitors student communication with support of coordinators and facilitators.
• Communicates with the team and support networks about updates, success action planning, and ongoing support and tracking via phone, e-mail, and other electronic means.
• Conducts follow-up outreach with students to gauge progress and address support needs.
• Collaborates closely with student support networks, key College departments, and key external partners to support students.
• As needed, develops and conducts workshops using a variety of delivery formats.
• Utilizes a variety of technology and tools to aid in instructional design and delivery.
• Facilitates classroom presentations, group/club presentations, and others as requested with peer educators.
• Conducts training and onboarding for new students and new employees pertaining to Student Wellbeing and Support.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Minimum Qualifications

• A Master's Degree in Higher Education, College Student Development and Counseling, Education, Business Administration, or a related field
• Demonstrated experience in progressive leadership in Higher Education Administration, Career Services, Academic Advising, or Academic Student Support and Retention
• State Motor Vehicle Operator's License or demonst