Program Manager (Shared Services)

First Citizens Bank; Remote; USD 60,000 - 80,000; Full time

Job summary

A financial services organization is seeking a Program Manager to support their Shared Services division. This remote role in North Carolina will involve leading complex, cross-functional initiatives to ensure alignment across stakeholders and the successful execution of projects. The ideal candidate should have at least 8 years of experience in project management and preferred PMP or PgMP certifications. The organization offers a competitive benefits program to meet associates' needs.

Benefits

Competitive benefits package

Work from home option

Qualifications

• 8 years of experience in Project Management or Program Management.
• 12 years of experience with a High School Diploma or GED.
• Preferred certification: PMP or PgMP.

Responsibilities

• Own the end-to-end delivery of assigned initiatives.
• Ensure milestone timelines are met and provide updates.
• Act as subject matter expert for partner-led initiatives.

Skills

Project Management

Cross-Functional Leadership

Stakeholder Engagement

Education

Bachelor's Degree in relevant field

PMP certification

PgMP certification

Tools

Project Management Tools

Job description

Overview

This Program Manager will support the Banks Shared Services division, and will be responsible for leading and developing complex, cross-functional initiatives from planning through implementation. The role ensures alignment across stakeholders, maintains execution momentum, and provides structure and accountability across multiple workstreams. When a dedicated project manager is not assigned, the Program Manager assumes full project leadership to ensure successful accountability. The Program Manager provides visibility, organization, and decision support through effective use of project management tools, project plans, initiative logs, RACI charts, and executive-requested outputs. Analysis, documentation, and executive-level updates produced by this role enable business unit leaders and senior leadership to make informed decisions and advance strategic priorities. This position will be hired remotely in North Carolina.

Responsibilities

• Lead Cross-Functional Execution of Complex Initiatives – Own the end-to-end delivery of assigned initiatives, including delegation where appropriate but also direct execution on key tasks to ensure alignment across consumer and business banking. Focus on oversight as well as hands‑on involvement, taking full ownership of assigned pieces.
• Build and Maintain Milestone Timelines – Oversee initiatives, keeping them on pace, ensuring readiness is cared for. Provide concise updates to the initiative list along with a concise project update and/or deliverable.
• Serve as a Shared Services SME on Partner-Led Initiatives – Act as subject matter expert for initiatives involving external or internal partners, providing expertise and guidance while owning liaison duties.

Qualifications

• Bachelor's Degree and 8 years of experience in Project Management or Program Management OR High School Diploma or GED and 12 years of experience in Project Management or Program Management.
• License or Certification: PMP certification Preferred, PgMP certification Preferred.
• Preferred Qualification: Candidate resides in North Carolina.

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.