Program Manager, Services

Abode Family; San Francisco (CA); Hybrid; USD 75,000 - 92,000; Full time

Benefits offered by this job

Competitive pay

onsite with potential hybrid/remote

PTO 19 days/year

12 paid holidays/year

Comprehensive medical/dental/vision

Employee Assistance Program (EAP)

403(b) retirement with employer match

Job summary

Abode Services in San Francisco is seeking a Program Manager to lead a multidisciplinary team supporting adults and families who are homeless or at risk. You will supervise staff, coordinate services, and oversee contracts to ensure housing stability and wraparound supports.

The role emphasizes staff development, data-driven reporting, and collaboration with case management partners to maximize outcomes and funding compliance.

Qualifications

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field or equivalent experience.
• 3 years of professional experience in human services or related field with low-income families.
• 2 years of direct experience in supervising case management for individuals who are homeless or extremely low income.

Responsibilities

• Provide direct supervision to all Program staff and interns.
• Provide regular feedback, training, and performance evaluations.
• Ensure program staff meet goals set by grants and contracts.
• Coordinate training, schedules, caseloads, vacations, and assignments.
• Support staff in client crises and develop housing stability interventions.
• Build relationships with property management and on-site resident services staff.
• Supervise staff, provide coaching, and handle disciplinary actions as needed.
• Ensure timely and accurate data entry and reporting to funders and stakeholders.
• Monitor contracts to maximize funding and deliverables; support audits.
• Assist in policy development and program documents/tools.

Skills

Vehicle ownership

Education

Bachelor's degree in psychology/Human Services/Social Work/Sociology

Job description

When you join Abode, you’re not just taking a job, you’re becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability.

At Abode, we believe everyone deserves a safe and stable place to call home. Our mission is tosolve homelessnessthrough housing and supportive services that help individuals and families achieve stability and independence. Grounded in theHousing First model, we meet people where they are and provide individualized support based on their needs, goals, and strengths.

Housing Ends Homelessness

Our Mission:

Abode works to end homelessness by assisting low-income, unhoused people, including those with special needs, to secure stable, supportive housing; and to be advocates for the removal of the causes of homelessness.

Our Values:

• Start with Dignity
• Take Smart Risks
• Be transparent
• Solve for today and tomorrow
• Spark each other’s strengths

About The Role:

The Program Manager will provide leadership, support, and oversight to a multidisciplinary team to assist adults and their families who are homeless and/or formerly homeless. This team will engage, and support participants maintaining housing /shelter placement, develop and execute housing stability plans and provide wraparound supportive services. Key responsibilities include supervision of staff and oversight of services delivery, close coordination with case management partners and budget and oversight of public contracts.

How You Make An Impact:

• Provide direct supervision to all Program staff and interns.
• Provide regular and appropriate feedback including training, opportunities for professional growth, verbal, and written improvement plans when needed, and regular evaluations.
• Ensure that all program staff under your leadership are meeting the goals as set forth in their program’s respective grants.
• Coordinate training, schedules, caseloads, vacations, and assignments as part of program administration.
• Provide support to staff when dealing with client crises, problem solving with managers on challenging participant situations, and develop on-going housing stability interventions with staff.
• Build collaborative relationships with property management and on-site resident services staff if applicable. Advocate for participants housed at various sites as needed.
• Supervise staff and provide feedback, coaching, training, and disciplinary action as needed.
• Work with staff to ensure timely and accurate data entry is occurring.
• Work with Data Specialists on reporting to funders and stakeholders on program activities.
• Monitor Programs contracts to ensure maximization of funding and program deliverables are met and support with program audits.
• Assist in developing policy and procedures and other aspects of programs.
• Facilitate case conferencing and administrative meetings.
• Assist in developing materials, assessment tools, job descriptions, and other program processes/documents/tools.
• Other duties as assigned.

How You Meet Qualifications:

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field or equivalent experience.
• 3 years of professional experience in the human services, social work, or related field and demonstrated experience working collaboratively with low-income families and providing service coordination.
• 2 years of direct experience in the provision and supervision of case management services to individuals who are homeless and/or have extremely low incomes.
• Use of personal vehicle and proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.

Our Benefits and Perks:

• Competitive pay: $75,000 - $92,000 annually
• Work arrangement: Onsite position; may be eligible for hybrid or remote work, subject to supervisor approval and factors including job responsibilities, remote location, and employee suitability.
• PTO:19 days per year, increasing with tenure
• Holidays: 12 paid holidays per year
• 100% medical, dental and vision coverage options for employees
• Employer subsidized options for dependent health care."
• Legal and financial services and more through our Employee Assistance Program (EAP)
• Mental health care service provided by Teledoc
• Flexible Spending Account (FSA)
  • Commuter
  • Health care
  • Dependent care
• Retirement Plan: 403(b) w/ employer match & contribution programs

Notice: Abode Services is an Equal Opportunity Employer and Drug Free Workplace.

Qualifications

Education

Required

Bachelors or better in Human Services.

Bachelors or better in Psychology.

Bachelors or better in Social Work.

Bachelors or better in Sociology.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.