Program Manager, Services

Ultipro; Fremont (CA); On-site; USD 75,000 - 92,000; Full time

Benefits offered by this job

Competitive pay

Hybrid/remote work possible

PTO 19 days

Holidays 12 days

Medical, dental and vision coverage

Employee Assistance Program (EAP)

Teledoc mental health

FSAs: Commuter, Health care, Dependent

403(b) retirement plan

Job summary

Abode Services in Fremont, CA seeks a Program Manager to lead a multidisciplinary team delivering housing stability services to adults and families experiencing homelessness. You will supervise staff, ensure program goals are met across grants, coordinate with case management partners, manage budgets and contracts, and develop housing stability interventions.

The role offers onsite with potential for hybrid/remote work, competitive pay, and comprehensive benefits including 100% medical, dental

Qualifications

• Bachelor's degree in a relevant field (Psychology, Human Services, Social Work, Sociology) or equivalent experience.
• 3 years of professional experience in human services or related field with collaboration with low-income families.
• 2 years of direct experience supervising case management for homeless individuals or those with extremely low incomes.

Responsibilities

• Supervise staff and interns; provide feedback, training, and performance evaluations.
• Coordinate training, caseloads, schedules, and program administration.
• Ensure program goals align with grants and funder requirements; oversee contracts and audits.
• Develop housing stability interventions with staff and partners.
• Maintain timely data entry and work with data specialists on reporting.

Skills

Staff supervision

Training & coaching

Budget oversight

Data reporting

Policy implementation

Program coordination

Crisis support

Education

Bachelor's degree in Psychology

Bachelor's degree in Human Services

Bachelor's degree in Social Work

Bachelor's degree in Sociology

Tools

Driver's license

Job description

When you join Abode, you’re not just taking a job, you’re becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability.

At Abode, we believe everyone deserves a safe and stable place to call home. Our mission is tosolve homelessnessthrough housing and supportive services that help individuals and families achieve stability and independence. Grounded in theHousing First model, we meet people where they are and provide individualized support based on their needs, goals, and strengths.

Housing Ends Homelessness

Our Mission:

Abode works to end homelessness by assisting low-income, unhoused people, including those with special needs, to secure stable, supportive housing; and to be advocates for the removal of the causes of homelessness.

Our Values:

• Start with Dignity
• Take Smart Risks
• Be transparent
• Solve for today and tomorrow
• Spark each other’s strengths

About The Role:

The Program Manager will provide leadership, support, and oversight to a multidisciplinary team to assist adults and their families who are homeless and/or formerly homeless. This team will engage, and support participants maintaining housing /shelter placement, develop and execute housing stability plans and provide wraparound supportive services. Key responsibilities include supervision of staff and oversight of services delivery, close coordination with case management partners and budget and oversight of public contracts.

How You Make An Impact:

• Provide direct supervision to all Program staff and interns.
• Provide regular and appropriate feedback including training, opportunities for professional growth, verbal, and written improvement plans when needed, and regular evaluations.
• Ensure that all program staff under your leadership are meeting the goals as set forth in their program’s respective grants.
• Coordinate training, schedules, caseloads, vacations, and assignments as part of program administration.
• Provide support to staff when dealing with client crises, problem solving with managers on challenging participant situations, and develop on-going housing stability interventions with staff.
• Build collaborative relationships with property management and on-site resident services staff if applicable. Advocate for participants housed at various sites as needed.
• Supervise staff and provide feedback, coaching, training, and disciplinary action as needed.
• Work with staff to ensure timely and accurate data entry is occurring.
• Work with Data Specialists on reporting to funders and stakeholders on program activities.
• Monitor Programs contracts to ensure maximization of funding and program deliverables are met and support with program audits.
• Assist in developing policy and procedures and other aspects of programs.
• Facilitate case conferencing and administrative meetings.
• Assist in developing materials, assessment tools, job descriptions, and other program processes/documents/tools.
• Other duties as assigned.

How You Meet Qualifications:

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field and equivalent experience.
• 3 years of professional experience in the human services, social work, or related field and demonstrated experience working collaboratively with low-income families and providing service coordination.
• 2 years of direct experience in the provision and supervision of case management services to individuals who are homeless and/or have extremely low incomes.
• Use of personal vehicle and proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.

Our Benefits and Perks:

• Competitive pay: $75,000 - $92,000 annually
• Work arrangement: Onsite position; may be eligible for hybrid or remote work, subject to supervisor approval and factors including job responsibilities, remote location, and employee suitability.
• PTO:19 days per year, increasing with tenure
• Holidays: 12 paid holidays per year
• 100% medical, dental and vision coverage options for employees
• Employer subsidized options for dependent health care."
• Legal and financial services and more through our Employee Assistance Program (EAP)
• Mental health care service provided by Teledoc
• Flexible Spending Account (FSA)
  • Commuter
  • Health care
  • Dependent care
• Retirement Plan: 403(b) w/ employer match & contribution programs

Physical Requirements:

• Communicating with others to exchange information; seeing to read a variety of materials.
• Manual dexterity for use of keyboard, tools, controls; repetitive motion that may include the wrists, hands, and/or fingers.
• Remaining in a stationary position, often standing, or sitting for prolonged periods, while at a desk or working on a computer.
• Ability to drive and sit in a car for prolonged periods of time.
• Ability to move between floors, ascending and descending stairs.
• Light work that may include moving or lifting objects up to 25 pounds.
• Ability to squat, bend at the waist, crouch, reach overhead and horizontally, and kneel.

Notice: Abode Services is an Equal Opportunity Employer and Drug Free Workplace.

Qualifications

Education

Required

Bachelors or better in Human Services.

Bachelors or better in Psychology.

Bachelors or better in Social Work.

Bachelors or better in Sociology.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.