Program Manager, Key Accounts

Waste Management; Lodi (CA); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, life

Stock purchase plan

401(k) company match

Paid vacation and holidays

Personal days

Job summary

Waste Management is seeking a Program Manager, Key Accounts to deliver high-level customer service for government and third-party accounts, including school districts and large events.

The role requires frequent site visits across northern CA and Reno, NV, with many days in the Lodi area office; it is a hybrid, home-office based position offering a base pay of $84,700–$90,000 with a 15% annual bonus potential.

Qualifications

• Bachelor's degree in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).
• Prior administrative experience and experience in a support role highly preferred.

Responsibilities

• Provide exceptional customer service to large accounts.
• Handle bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establishes and maintains a high level of customer satisfaction.
• Communicates to and works to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)
• Other duties as assigned.

Skills

Customer service

Account management

Education

Bachelor's degree in Sales/Marketing/Business Admin or equivalent + 4 years experience

High School Diploma or GED + 4 years experience

Job description

I. Job Summary

The Program Manager, Key Accounts role provides high-level customer service for government and third-party accounts with minimal growth opportunities, such as school districts and large events.

This position will require the employee to conduct customer site visits the majority of the week, including territory wide travel throughout northern CA and Reno, NV, with the rest of the week working from the WM area office in Lodi (day travel with intermittent overnight travel).

II. Essential Duties and Responsibilities

• Provide exceptional customer service to large accounts.
• Handle bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establishes and maintains a high level of customer satisfaction.
• Communicates to and works to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)
• Other duties as assigned.

III. Qualifications - Must live and work in the U.S.

A. Required Qualifications

• Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).

B. Preferred Qualifications

• Prior administrative experience and experience in a support role highly preferred.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office

This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. This is a home-office based role.

Pay

The expected base pay range for this hybrid position is $84,700/year - $90,000/year. This range representsa good faith estimate for this position. The specific salary offered to a successful candidate may be influencedby a variety of factors including the candidate’s relevant experience, education, training, certifications,qualifications, and work location.In addition, this position is eligible for a 15% annual target bonus.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.