Program Manager - SaaS & Cross-Functional Delivery

Bottomline Technologies, Inc.; Portsmouth, Northern (NH, KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Bottomline Technologies, Inc. is seeking a motivated Program Manager to lead complex programs across Product, Technology, Customers, and Partners. You will drive end-to-end delivery, governance, and reporting in a fast-paced, collaborative environment.

This role emphasizes cross-functional leadership, risk management, and change management to ensure successful customer deployments and revenue growth. Strong communication with executives is essential.

Qualifications

• 3–5+ years of hands-on program or project management experience.
• Bachelor’s degree or equivalent experience required.
• Background in SaaS or cloud-based products is advantageous.

Responsibilities

• Lead end-to-end planning, execution, and delivery of complex cross-functional programs and projects.
• Define scope, success metrics, deliverables, timelines, and governance.
• Manage risks, issues, and dependencies with mitigation plans.
• Drive operational excellence via process, tools, and reporting improvements.
• Establish governance structures and accountability across projects.
• Create cross-functional communication models and operating rhythms.
• Monitor performance and provide insights for decisions and escalation.
• Facilitate retrospectives and embed continuous improvement.
• Support Product teams with program administration as needed.
• Organize stakeholder and product initiative meetings.
• Lead change-management to drive adoption of new processes and tech.

Skills

Program management

Cross-functional collaboration

Communication

Agile/Waterfall/Hybrid

Data interpretation

Education

Bachelor’s degree or equivalent experience

Tools

JIRA

Confluence

MS Office/365

Job description

Bottomline Technologies, Inc. is seeking a motivated Program Manager to lead complex programs across Product, Technology, Customers, and Partners. You will drive end-to-end delivery, governance, and reporting in a fast-paced, collaborative environment.

This role emphasizes cross-functional leadership, risk management, and change management to ensure successful customer deployments and revenue growth. Strong communication with executives is essential.