Program Manager - Repair

RL People; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Opportunity for process ownership

Dynamic collaborative environment

Impact on efficiency and customer satisfaction

Job summary

A leading workforce solutions firm is seeking a Program Manager for their consumer electronics returns program based in Bloomington, IN. The ideal candidate will have over 7 years of experience in operations leadership within supply chain or logistics, with a strong background in returns management. Responsibilities include overseeing the full lifecycle of the returns process, managing warehouse operations, and serving as a liaison with retailers. This role offers the chance to lead impactful programs in a dynamic environment, driving improvements and enhancing customer satisfaction.

Qualifications

• 7+ years in consumer electronics, supply chain, logistics, or warehouse operations.
• Strong expertise in returns programs and refurbishment workflows.
• Proven ability to lead cross-functional teams.

Responsibilities

• Lead the full lifecycle of the consumer electronics returns program.
• Oversee warehouse and logistics operations.
• Serve as the primary liaison with retailers and stakeholders.

Skills

Operations leadership

Inventory management

Communication

Problem-solving

Collaboration

Education

Bachelor’s degree in Supply Chain, Operations, Business, or Engineering

PMP or Lean Six Sigma certifications

Tools

WMS

ERP systems

Job description

Program Manager | Consumer Electronics Returns

Full-Time | Operations | Bloomington, IN

Are you an experienced operations leader with a passion for managing complex supply chain and returns programs in consumer electronics? We are seeking a Program Manager to oversee our consumer electronics returns program, ensuring efficiency, quality, and compliance across inspection, testing, refurbishment, and documentation processes.

What You’ll Do

• Lead the full lifecycle of the consumer electronics returns program, from receipt through testing, cosmetic refurbishment, and outbound processing.
• Oversee warehouse and logistics operations, ensuring accurate inventory management, documentation, and operational compliance.
• Serve as the primary liaison with retailers and internal stakeholders, providing program updates, resolving escalations, and ensuring smooth credit application processing.
• Monitor and analyze key performance indicators (KPIs) to identify opportunities for process improvement and drive operational excellence.
• Collaborate with cross-functional teams to enhance workflows, improve efficiency, and maintain the highest standards in returns management.

Who You Are

• Experienced operations or program management professional with 7+ years in consumer electronics, supply chain, logistics, or warehouse operations.
• Strong expertise in returns programs, inspection/testing, and refurbishment workflows.
• Proficient with WMS/ERP systems and knowledgeable in quality and returns documentation processes.
• Proven ability to lead cross-functional teams and manage programs involving retailer relationships.
• Excellent communication, organizational, and problem-solving skills, with a hands‑on approach to operational leadership.
• Preferred: Bachelor’s degree in Supply Chain, Operations, Business, or Engineering; certifications such as PMP or Lean Six Sigma; prior experience with retailer-driven returns programs.

Why This Role Is Exciting

• Lead a high‑impact global returns program in a fast‑growing, innovative company in the circular tech market.
• Work in a dynamic, collaborative environment with talented professionals and sophisticated operational platforms.
• Drive operational improvements and make a tangible impact on efficiency, customer satisfaction, and program success.
• Opportunity to shape processes and take ownership of a strategic, high‑visibility program.
• Be part of a disruptive and rapidly growing company with global reach and a commitment to innovation.