Sr. Program Manager, Direct to Disposition, ReCommerce - Under the Roof

Amazon

Phoenix (AZ)

On-site

USD 116,000 - 160,000

Full time

22 hours ago

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Job summary

Amazon in the United States (Phoenix, AZ area) seeks a seasoned Program Manager to own the direct-to-disposition program. You will work at the intersection of product, operations, and supply chain transformation to reshape how returns are processed at scale.

You will collaborate with product managers, PMs, software developers, vendors, and internal operations teams to deliver end-to-end solutions and measurable improvements.

Qualifications

5+ years of program or project management experience.
Experience using data and metrics to determine and drive improvements.
Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

Drive program objectives through planning, oversight, and documentation.
Design and scale services and tools to handle increasing volume and complexity.
Develop and track KPIs and SLAs; support status updates and benchmarking.
Lead cross-functional communication for updates, policies, and processes.
Drive root-cause analysis to resolve critical customer issues.
Negotiate and establish efficient processes across partner teams.

Skills

Program management experience

Data-driven improvements

End-to-end delivery

Education

Master's degree or MBA

Tools

General AI tools

Job description

Description

In this role, you will own the program objectives for our direct-to-disposition program, working at the intersection of product innovation, operations optimization, and supply chain transformation. You will collaborate with product managers, program managers, software developers, vendor managers, and internal and third-party operations stakeholders to build solutions that fundamentally change how we process returns. You will have end-to-end visibility across the return supply chain and the opportunity to innovate on behalf of our customers at scale.

Key Job Responsibilities

Drive program objectives through effective program management, project planning, implementation oversight, and development of processes and documentation. This includes onboarding new partners with innovative capabilities and configuring returns injections in the direct-to-disposition program.
Design and scale services and tools that grow with business volume and complexity. This includes ownership of the program to implement total recovery optimized logic at return creation to route returns efficiently to their final disposition.
Develop and track key performance indicators and service level agreements. This includes supporting xBR, periodic status updates, and creation of benchmark data.
Lead cross-functional communication for program updates, policies, and processes.
Drive resolution of critical customer issues through root cause analysis.
Negotiate and establish efficient processes across partner teams to eliminate dependencies and defects.

A Day In The Life

Partner with business and technical teams across Amazon.
Develop scalable solutions for complex problems.
Flex between program manager, product owner, and project leader roles as needed.
Drive end-to-end program delivery and results.

About The Team

We are a diverse team who:

Embrace different perspectives and experiences
Prioritize fun at work
Encourage work-life harmony
Celebrate wins and accomplishments together
Are backed by strong leadership dedicated to operational excellence

Basic Qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.