Program Manager (Reasonable Accommodations)

Grey Street Consulting, LLC; Washington (District of Columbia); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401k with match

Job summary

Grey Street Consulting, LLC in Washington, DC, seeks a Program Manager (Reasonable Accommodations) to support the DOT DOCR. The role is onsite full-time, working with federal agencies to review accommodation requests and draft decision letters.

The candidate will manage schedules, supervise contractors, coordinate with the COR, and ensure compliance with disability laws. Strong communication, confidentiality, and proficiency with Teams/Zoom are required.

Qualifications

• Bachelor’s or Master’s degree in HR, Law, Public Policy, or related field.
• 3–5 years of experience as Program Manager or Team Lead with federal client liaison.
• Expertise in reasonable accommodations processing and disability management.

Responsibilities

• Administrative Point of Contact: primary contact for assignments and cases.
• Operational Oversight: manages daily schedules for contractors.
• Personnel Performance: supervises contractors and relays COR feedback.
• Budgetary Projection: provides monthly projections for funding needs.
• Invoice Reconciliation: prepares and submits Pre-Draft Invoice by the 15th.
• Communication Buffer: first point of contact for payment status and funding.
• Onsite Availability: 8:00 AM–5:00 PM ET, Mon–Fri, via phone/email/virtual platforms.

Skills

Communication skills

Confidentiality

Team leadership

Customer service

Education

Bachelor’s or Master’s degree in HR, Law, Public Policy, or related field

Tools

Microsoft Teams

Zoom

Job description

Grey Street Consulting, LLC (Grey Street), a leading small business provider of operational support services to Federal civilian and defense agencies, is seeking to hire a Program Manager (Reasonable Accommodations) to support our clients within the U.S. Department of Transportation (DOT), Departmental Office of Civil Rights (DOCR). DOT is located in SE Washington, DC, and this position is to be performed onsite full-time.

Essential Duties and Responsibilities

Program Manager will play a critical role in supporting the Agency’s reasonable accommodations program, its disability program managers, and accommodations case managers in reviewing reasonable accommodations requests; evaluating disability documentation, including medical information; and drafting decision letters recommending approval of the request, an alternative accommodation, denial of the request, or indicating that additional information is required.

The PM shall have the following functions and responsibilities:

• Administrative Point of Contact: Primary point of contact for receiving, confirming, and tracking all assignments and cases. Acknowledges receipt of assignments within one business day.
• Operational Oversight: Manages daily schedules for all contractor personnel to ensure efficient resource utilization and continuity of service for recurring tasks.
• Personnel Performance: Supervises the performance of all assigned contractors and relays COR feedback on service quality to the Contractor’s corporate office.
• Budgetary Projection: Provides the COR with monthly projections of anticipated needs to assist the Government in determining funding requirements during Continuing Resolutions (CR).
• Invoice Reconciliation: Prepares and submits a "Pre-Draft Invoice" by the 15th of each month for COR review to ensure accuracy before formal submission.
• Communication Buffer: Acts as the first point of contact for all internal corporate inquiries regarding payment status and funding.
• Onsite Availability: Maintains availability during core business hours when the federal government is open (Monday – Friday, 8:00 AM – 5:00 PM Eastern Time) via phone, email, and virtual platforms.

Requirements

Job Requirements and Experience

• Bachelor’s or Master’s degree in Human Resources, Law, Public Policy, or a related field.
• Minimum 3–5 years of experience as a Program Manager or Team Lead, specifically serving as the primary liaison between a corporate office and a Federal Government client.
• Technical expertise in applying relevant laws, regulations, and best practices related to reasonable accommodations processing and/or disability management.
• Strong knowledge of assistive technology applications and devices.
• Technical expertise in providing professional medical documentation review and analysis for the purpose of deciding reasonable accommodation requests.
• Proficiency in providing administrative support as directed, including data collection, basic research, report preparation and analysis, and drafting and disseminating routine correspondence and other written material.
• Demonstrated ability to understand and follow Standard Operating Procedures, agency policies, and directed instructions.
• Strong professional interpersonal, teamwork, and customer service skills, including excellent written and oral communication abilities.
• Demonstrated ability to adhere to strict confidentiality requirements,
• Expert-level proficiency in Microsoft Teams, Zoom, or other federal-approved virtual platforms.

ADA Requirements

• Operate a PC and phone in an office environment.
• Work in a primarily sedentary position.
• Perform some bending, light lifting, and carrying of equipment may be required.
• Any additional office equipment that is required by the position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.

About The U.S. Department of Transportation (DOT), Departmental Office of Civil Rights (DOCR)

The U.S. Department of Transportation (DOT or Agency), Departmental Office of Civil Rights (DOCR) is responsible for ensuring that the Agency is compliant with the provisions of the Rehabilitation Act of 1973, as amended (Rehabilitation Act); the Americans with Disabilities Act of 1990, as amended (ADAA); Title VII of the Civil Rights Act of 1964, as amended (Title VII); and the Pregnant Workers Fairness Act of 2023 (PWFA). These statutes and their associated regulations require federal agencies to provide reasonable accommodations for qualified applicants and employees who qualify based on disability status, religion, or pregnancy, childbirth and related medical conditions, unless doing so would cause an undue hardship to the Agency. The Contractor will provide the Agency reasonable accommodations analyst support services as set forth herein.

About Grey Street Consulting, LLC

Grey Street is a small, federal contracting firm. Founded in 2015, Grey Street has already established itself as a leading small business provider of federal human resources (HR) services. Grey Street provides staff augmentation support to numerous federal agencies including but not limited to the U.S. Departments of Transportation (DOT), Health and Human Services (HHS), Energy (DOE), Labor (DOL), and Homeland Security (DHS) just to name a few. Our approach to the delivery of professional services is rooted in our deep subject matter expertise and supported by our ability to effectively manage our client’s needs and expectations while delivering measurable results.

Grey Street offers a robust benefit package which includes comprehensive medical, dental, and 401k with a guaranteed match!!