Program Manager, Rapid Rehousing

The Primavera Foundation; Tucson (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

The Primavera Foundation is seeking a seasoned program leader to supervise staff, ensure HUD compliance, and drive effective service delivery for housing-focused programs in the Tucson area.

Responsibilities include staff supervision, program evaluation, data management, and coordination with partners to support vulnerable populations. Must hold a relevant Bachelor's degree and demonstrated leadership in nonprofit housing programs.

Qualifications

• Bachelor’s degree in Social Service or related field.
• 2 years of progressively responsible leadership and management experience in nonprofit or for-profit sectors.
• 2 years of experience with people experiencing mental health, substance use, housing insecurity, or trauma-related work.
• 1 year of fiscal cycle grant and contract management.
• Knowledge of Rapid Re-Housing (RRH) programs or experience in housing programs.
• Microsoft Windows proficiency: Outlook, Word, Excel, PowerPoint; database usage for client data (2+ years).
• First Aid/CPR certification or ability to obtain within 90 days.
• Level one fingerprint clearance card or ability to obtain within 6 months.
• Reliable transportation, valid driver’s license, clean driving record, and driving to multiple sites.

Responsibilities

• Hire, supervise, and evaluate program staff; provide mentorship and 1:1 meetings.
• Review departmental activities and capacity; implement changes for effectiveness.
• Maintain collaborative relationships with Primavera programs and outside agencies; landlord engagement.
• Participate in Continuum of Care and Coordinated Entry functions.
• Ensure program serves eligible participants and adheres to HUD guidelines; maintain compliance.
• Conduct monthly audits of participant files with 95% compliance.
• Track program data; perform monthly reconciliation and reporting to funders.
• Maintain 100% accuracy in financial processes per HUD regulations and internal workflows.
• Update and maintain program materials and forms; ensure confidentiality.
• Maintain required grant funding data and reporting.

Skills

Leadership

Strategic planning

Time management

Mentoring

Communication

Cultural sensitivity

Education

Bachelor’s degree in Social Service or related field

Tools

Outlook

Excel

PowerPoint

Database management

Job description

DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):

• Hire, supervise, and evaluate program staff. Provide guidance and mentorship to ensure staff have the resources and information to be successful, and conduct 1:1 meetings with direct reports.
• Review and evaluate departmental activities, progress, and capacity on a regular basis. Implement changes as needed for increased effectiveness, ensuring the program and services produce added value to the community and Primavera.
• Establish and maintain collaborative working relationships with other Primavera programs and outside agencies, with an intentional focus on landlord and property management engagement.
• Participate in community Continuum of Care and Coordinated Entry functions as assigned.
• Ensure the program serves eligible participants, adhering to HUD documentation and record-keeping guidelines, and maintain program compliance with HUD regulations at all times.
• Conduct monthly audits of program participant files, maintaining 95% compliance.
• Facilitate tracking for the program as assigned with 100% accuracy, and conduct monthly reconciliation and reporting to funders as applicable.
• Maintain 100% accuracy in financial processes such as adhering to eligible costs per HUD regulations, internal expenditure workflows, etc.
• Update and maintain program support materials such as forms, electronic files, etc.
• Ensure confidentiality standards are upheld for all program participants.
• Maintain statistical data as required by grant funding sources.
• Participate in trainings, team meetings, and other organizational events as assigned.
• Model professional workplace behavior and standards, and clearly and enthusiastically demonstrate Primavera Foundation’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned by leadership

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to organize and prioritize work, perform multiple tasks, meet deadlines, and coordinate work efforts with other staff members.
• Ability to plan, prepare, project-manage, and successfully carry out assigned projects and administrative functions.
• Ability to think strategically, set a positive tone, and make appropriate management-level decisions with minimal supervision.
• Proficiency with office software programs, including Outlook, database, spreadsheet, and other business applications.
• Demonstrate effective leadership qualities and skills, including motivation and empowerment of staff, productive problem-solving, conflict management, performance management, and the ability to create and maintain positive organizational culture and a productive work environment.
• Highly effective verbal and written communication skills.
• Ability to work with diverse cultural backgrounds, people of diverse socio-economic statuses including those experiencing homelessness, and with other marginalized and vulnerable populations.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Social Service or related human services field.
• Two years of progressively responsible leadership and management experience in the nonprofit or for-profit sectors. (A combination of education and experience may be accepted in lieu of degree)
• Two years of experience working with people experiencing mental health, substance use, and/or housing insecurities, other trauma-related work experience, or direct service.
• One year of fiscal cycle grant and contract management
• Knowledge of Rapid Re-Housing (RRH) programs and/or previous experience working within a housing program.
• Computer proficiency with Microsoft Windows: Outlook, Word, Excel, PowerPoint; the internet, and a minimum of 2 years’ experience using a database to maintain client data.
• First Aid/CPR certification or ability to obtain within 90 days.
• Level one fingerprint clearance card from the State of Arizona or ability to obtain within 6 months.
• Reliable transportation, a valid driver’s license, a clean driving record, and proof of current registration and insurance coverage to attend off-site meetings and travel between locations.

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish)
• Four years of progressively responsible leadership experience working with not-for-profit community-based organizations/programs focused on affordable housing, community development, serving people experiencing homelessness and/or those living in poverty.

PHYSICAL ENVIRONMENT/CONDITIONS

• Ability to work in a busy environment with moderate noise level.
• Ability to work at a desk workstation and throughout common areas and in the community, standing, bending, stooping, climbing, and ability to lift and carry up to 40 pounds.
• Ability to travel to and from several sites throughout the week.
• Visual acuity/hand dexterity to discern data and information to work with complex data, reports, and affiliated programs.