Rural Resource Specialist, PAV

Primavera Foundation; Tucson (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Primavera Foundation in Tucson seeks a Rural Resource Specialist to support veterans and their families in transitioning to stable housing. You will conduct intake, determine eligibility, and develop individualized housing service plans using our program database.

You will coordinate with the leadership to verify services and follow up with participants through ongoing assessments. The role emphasizes confidentiality, accuracy in data entry, and engagement with partners to deliver rapid

Qualifications

• Knowledge of housing, employment, and health issues facing veterans and low-income individuals.
• Strong interviewing and assessment skills during intake and eligibility.
• Ability to work effectively with participants, staff, and volunteers.
• Clear written and oral communication.
• Proficiency with office software and HMIS data entry.

Responsibilities

• Conduct intake/eligibility meetings and determine program eligibility.
• Develop housing service plans and document in the program database.
• Assist participants in identifying and moving into permanent housing.
• Coordinate with the Co-Director to confirm service determinations and approvals.
• Perform 90-day re-certifications and ongoing participant follow-up.
• Maintain confidential participant files and ensure grant compliance.
• Attend trainings and agency meetings as required.

Skills

Knowledge of veterans issues

Interviewing & assessment

Oral & written communication

HMIS data entry

Program coordination

Education

Bachelor’s degree in Social Work or related field

First Aid/CPR certification

Level 1 fingerprint clearance card

Background checks

Tools

Microsoft Windows

Outlook

Word

Excel

Web-based database

Job description

About this position

About Primavera Foundation

The Primavera Foundation is a non-profit community development organization that has been providing pathways out of poverty and strengthening the Tucson community since 1983, through a variety of programs and services. Project Action for Veterans (PAV) offers housing assistance (rapid rehousing and homeless prevention) and supportive services to Veterans and their families who are homeless or about to become homeless who "but for" this assistance would continue to be or become homeless. The program serves Veterans living in Pima, Cochise, Graham, Greenlee, and Santa Cruz counties, and follows the policies and regulations of the Supportive Services for Veteran Families (SSVF) funding from the U.S. Department of Veterans Affairs. PAV is accredited by CARF for Rapid Rehousing and Homelessness Prevention Programs.

About the role

The Rural Resource Specialist focuses mainly on assisting with the successful transition to/with necessary housing for these veterans and their families. The successful candidate will be a culturally-sensitive social services professional who has a positive influence on others, thrives on successfully facilitating processes, works at a faster-than-average pace, is extremely disciplined, detail-oriented, and results-oriented, sets high standards for self and others, and demonstrates top-notch planning and coaching skills.

Responsibilities

DUTIES AND RESPONSIBLITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):

Caseload Responsibilities

• Conducts intake/eligibility meeting and completes eligibility forms to determine eligibility based on need and program requirement
• Develops a housing service plan with participants and enters all information in program database.
• Assists participants in identifying, applying for, and moving into permanent housing.
• Works with PAV Co-Director to verify determination of services and communicates approvals and all follow-up with the participant.
• Continues to follow up with participants as needed, and continues to conduct ongoing assessment on a periodic basis as per program guidelines, including 90-day re-certifications.
• Communicates/coordinates with participant’s other service providers as applicable on a regular basis.
• Assists with any applications for mainstream benefits, status of application, and benefits received. This can include attending meetings as an advocate for the participant.
• Contacts participant and conducts a process for participant exit when services are complete.
• Ensures that 85% of Rapid Rehousing and 95% of Prevention households served exit with permanent housing.
• Completes monthly reports on status of participants on caseload.
• Registers all veteran participants for the SSVF satisfaction survey.
• Participates in VA and, HMIS training, and other agency trainings as requested.
• Participates in monitoring and evaluation activities including record reviews.

Other Responsibilities

• Ensures that participant files are properly maintained, meeting grant and confidentiality requirements.
• Maintains a 95% accuracy rate on data entry and file audits.
• Ensures confidentiality of participant information.
• Maintains statistical data as required by grant funding sources.
• Adheres to all contractual agreements related to resource and case management services.
• Attends meetings with partnering agencies as scheduled.
• Attends agency meetings as required such as All Staff and quarterly resource specialist meetings.
• Performs other related duties as requested/assigned by leadership.
• Demonstrates adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned by leadership

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of issues facing veterans and people that are low income/homeless, including housing, employment, mental and physical health.
• Strong interviewing and assessment skills.
• Ability to work effectively with program participants, the public, staff and volunteers.
• Ability to communicate effectively and accurately orally and in writing.
• Proficiency with office computer systems and software, including Microsoft Windows, Outlook, Word Excel, and a web-based database.
• Ability to function with minimal supervision.
• Ability to accurately track information and services in HMIS.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Social Work or related field
• Minimum of three years of work experience in social services program providing case management services
• One-year experience working with people who are low income or homeless and/or veterans
• Note: A combination of relevant education and professional experience may be considered in lieu of degree.
• First Aid/CPR certification, or ability to obtain
• Level 1 fingerprint clearance card, or ability to obtain
• Background checks
• Must have reliable transportation, a valid driver’s license, a clean driving record, and proof of insurance coverage

PREFERRED QUALIFICATIONS

• Military veteran or veteran family member
• One-year experience working in the multi- family housing field
• Experience conducting home visits
• Experience working in a program providing rent assistance.
• One-year experience and demonstrated proficiency with web-based database program(s).

PHYSICAL ENVIRONMENT/CONDITIONS

• Office environment with moderate office noise levels.
• Ability to meet with participants in office setting and facilitate deskwork processes on full workday basis.
• Visual acuity and hand dexterity to discern information, complete records and reports, and data enter information into computer systems.
• Ability to lift 25 pounds
• Ability to travel to other locations as needed for outreach to property managers, meetings, events, etc.

Contacts