Program Manager, Public Relations

NorthShore University HealthSystem; Warrenville (IL); On-site; USD 48,000 - 74,000; Full time

Benefits offered by this job

Annual raises

Career growth

Medical options

Tuition reimbursement

Free parking

Wellness program

Health savings account

Retirement match

Paid time off

Job summary

Endeavor Health in Illinois seeks a Program Manager, Public Relations to lead communications for clinical service lines, engage patients, and tell our story across national, local, and trade media.

You will partner with clinical and marketing teams, translate complex health topics into clear messages, manage PR measurement, and support crisis communications while traveling between sites as needed.

Qualifications

• Bachelor's degree in public relations or related field.
• Four years of experience in public relations, journalism or communications.
• Excellent verbal and written communication skills.

Responsibilities

• Acts as a key spokesperson and liaison for national, trade and local media relations.
• Creates content for owned PR channels (newsroom, social media, blogs, website).
• Identifies stories and opportunities by engaging with teams, patients and media.
• Assists with PR measurement, dashboards and reporting.
• Develops patient-facing communications and events materials as needed.
• Supports crisis communications with sound judgment and timely messaging.

Job description

Hourly Pay Range:

$35.16 - $54.50 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Program Manager, Public Relations

Position Highlights:

• Position: Program Manager, Public Relations
• Location: Evanston, IL or Warrenville, IL
• Full Time/Part Time: Full Time
• Hours: Monday-Friday, 9am - 5pm, occasional weekends as needed
• Required Travel: Travel between Endeavor Health sites required

Job Summary:

As Program Manager, Public Relations at Endeavor Health, you will partner with clinical and marketing colleagues to drive communications strategies that support growth across our key service lines, highlight initiatives and experts and increase patient engagement. You'll translate your curiosity and desire to help create a safe, seamless and personal healthcare experience into informative, inspiring communications and storytelling and help position the organization as a national model for community-connected healthcare. You'll also play a key role in public relations measurement and monitoring, helping ensure teams have the latest information they need and that their focus aligns with the system's strategy.

What you will do:

• Serves as a key spokesperson and liaison, conducting national, trade and local proactive and reactive media relations in support of clinical service lines and patient engagement and playing a significant role in driving external storytelling.
• Engages media and stakeholders through creating content for owned PR channels, including newsroom, social media, paid content, blogs, website and fact sheets.
• Pays close attention to news and trends and regularly has feet on ground interacting with team members, patients and media to capture stories, content and feedback and proactively identify opportunities.
• Assists with PR measurement and monitoring, dashboards and PR reporting.
• Assists with messaging and development of engaging patient-facing communications, including customer messaging points, when needed, signage and emails, as well as on-site events and activations.
• Assists in communications around issues and crisis, as needed, bringing the unique lens and perspective of this role.

What you will need:

• Education: Bachelor's degree in public relations, Communications, Marketing or a related field
• Certification: n/a

• Experience: Four years of experience in the public relations, journalism or communications-related field. Understanding and prior use of media/PR/social media measurements and reporting tools and technologies.
• Unique or Preferred Skills:
• Knowledge: Understanding of and interest in key healthcare issues and trends
• Skills: Excellent verbal and written communication skills across a variety of formats; Strong presence of mind, good judgment, problem-solving and analytical skills; Strong project management skills, including cross-functional collaboration.
• Abilities: Strong media relations experience, including serving as a spokesperson, relationships with key local and national print, broadcast and online media; Enthusiastic storyteller and empathetic listener with insatiable curiosity and ability to inspire and inform across multiple communications channels and mediums; Ability to balance multiple tasks in a fast-paced, goal-oriented environment and make decisions under tight deadlines; Ability to interpret and translate complex information into relevant, impactful communications; Strong executive presence and ability to work with influential, high-profile leaders; Candidate must have a car and willingness to travel between locations as job requires.

Benefits (For full time or part time positions):

• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.