Program Manager, Program Management Office (PMO), Apple Services Engineering (ASE)

Apple Inc.; Cupertino (CA); On-site; USD 172,100 - 305,600; Full time

Benefits offered by this job

Comprehensive medical and dental coverage

Retirement benefits

Employee stock programs

Job summary

Apple Inc. is seeking a PMO Program Manager in Cupertino, California, to oversee program management and integration of AI tools within the Apple Services Engineering team. The role requires a strong background in program management, AI fluency, and change management.

The ideal candidate will drive process innovation and standardization, align schedules across teams, and lead initiatives to enhance team productivity. This position offers a competitive compensation package, including stock options and comprehensive benefits.

Qualifications

• 5+ years of program management experience in cross‑functional software engineering environments.
• Proven ability to apply AI to improve program workflows and team productivity.
• Experienced with knowledge management systems and PM reporting tools.

Responsibilities

• Own and evolve core PM process documentation.
• Drive PMO standards adoption through training and engagement.
• Partner with ASE Program and Engineering leads.

Skills

Program management experience

AI fluency

Change management principles

Knowledge management systems

Community building

Education

Bachelor's degree or equivalent work experience

Tools

Confluence

Slack

Job description

Cupertino, California, United States Software and Services

Apple Services Engineering (ASE) powers the App Store, Apple TV, Apple Music, Podcasts, Books, and Cloud & Infrastructure platforms — delivering world‑class entertainment in 35+ languages to 150+ countries. It's where art meets technology at Apple scale. The ASE PMO drives program delivery excellence through process innovation, standards, data, and technology — building efficiency and organizational momentum across ASE Programs.

Description

We're looking for a PMO Program Manager to drive program oversight, release and information management, and change enablement. You'll sit at the intersection of people, process, and technology — and play a defining role in how AI‑powered tools and practices reshape how our teams plan, communicate, and ship software.

Responsibilities

• Own and evolve core PM process documentation, templates, and integrated tools aligned with ASE Program Management priorities
• Drive PMO standards adoption through targeted communications, training, and engagement programs that inspire lasting behavioral change — not just awareness
• Partner with ASE Program and Engineering leads to proactively align ASE and partner schedules
• Define and standardize processes for feature demos, release readiness reviews, and executive status meetings
• Maintain accurate feature release calendars and milestone schedules across tools, documentation, and communications in partnership with cross‑functional teams
• Serve as a trusted PMO partner to Software Engineering (SWE), Product, and Platform teams — deeply understanding development cycles and constraints to ensure program planning reflects engineering reality
• Build and maintain feature and bug reporting cadences to track release quality and convergence progress
• Drive a PMO communication plan keeping the org current on process/ tooling changes, best practices, milestones, and program priorities
• Identify, evaluate, and champion AI‑powered tools and workflows that improve how PMO and ASE program teams plan, document, and deliver
• Translate AI capabilities into practical, accessible standards — driving guidance, experimentation, and LLM‑based tool adoption across the organization
• Act as a change agent for AI fluency, helping teams confidently integrate AI into daily program work
• Lead structured change management for PMO‑driven initiatives across a large, globally distributed org — assessing readiness, identifying adoption risks, designing interventions, and measuring impact

Minimum Qualifications

• 5+ years of program management experience in cross‑functional software engineering environments
• Demonstrated AI fluency: understands concepts, terminology, and practical applications; proven ability to apply AI to improve program workflows and team productivity
• Experienced in change management principles — stakeholder analysis, readiness assessments, adoption measurement — with a track record of driving sustainable behavioral change at scale
• Experienced with knowledge management systems, bug tracking, and PM reporting tools; proven ability to drive adoption of standardized processes and data elements for scale efficiencies
• Track record of building and sustaining communities within large organizations — programs, events, and feedback loops that drive shared hands‑on learning and cultural adoption
• Bachelor's degree or equivalent work experience

Preferred Qualifications

• Exceptional written and verbal communication skills — able to distill complexity for any audience
• Proven ability to build trust‑based relationships across all levels, including engineering and quality organizations
• Skilled at influencing without authority in complex, matrixed environments
• Anticipates leadership and organizational needs; course‑corrects with confidence and discretion
• Strong consultative problem‑solver — brings structure to ambiguity and communicates guidance clearly and succinctly
• Strong technical aptitude; self‑directed learner who thrives on rapid experimentation with emerging tools
• High professionalism; operates autonomously and handles sensitive information with integrity
• Preferred tools: Confluence, Radar, Keynote, Slack, Final Cut Pro/iMovie, Photoshop, basic HTML and AI productivity tools (ChatGPT, Claude, Gemini, or equivalent)

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $172,100 and $305,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace.

Learn about reasonable accommodations for job applicants.

Apple accepts applications to this posting on an ongoing basis.