Engineering Program Manager, Enterprise Technology Services

Apple Inc.; Sunnyvale (CA); On-site; USD 207,400 - 311,700; Full time

Job summary

Apple Inc. in Sunnyvale seeks an Engineering Program Manager for Enterprise Technology Services to lead end-to-end work-tracking standardization across IS&T.

You will set strategy, design the operating model, and build a champion group to drive adoption with service catalog and workforce tools, ensuring data flows reliably into critical systems. You'll partner with senior PM leadership to align on taxonomy, pilots, and scalable processes, balancing diplomacy and decisiveness in a

Qualifications

• 8+ years of experience in engineering program management or related role driving large, cross‑organizational change.
• Hands‑on fluency with enterprise work‑tracking systems (Jira, Azure DevOps, ServiceNow, or equivalents) at scale.
• Experience designing or evolving large taxonomies and driving adoption across teams.
• Strong cross‑functional partnership skills with engineering leaders, PM peers, finance and ops partners.
• Excellent written and verbal communication across executive, peer, and individual contributor audiences.
• Comfort with ambiguity and high‑visibility executive attention.
• B.S. degree in Engineering, Computer Science, Information Systems, or related field, or equivalent practical experience.

Responsibilities

• Own end‑to‑end strategy and execution of work‑tracking standardization across IS&T, including roadmap, milestones, dependencies, and risks.
• Define how engineering work and ownership are structured for tracking and reporting, aligned with the service catalog.
• Lead taxonomy and hierarchy design at the scale of Apple’s enterprise footprint, applying AI‑assisted grouping.
• Run focused adoption pilots on cross‑org initiatives that prove the operating model.
• Build and lead a champion group that engages teams and drives day‑to‑day adoption.
• Partner with workforce management and capacity planning tool owners so data flows reliably into systems.
• Establish operating cadences, governance forums, and decision‑making mechanisms.
• Communicate strategy, status, risks, and tradeoffs to senior IS&T and cross‑Apple leadership.

Skills

Enterprise work‑tracking

Cross‑functional partnership

Excellent communication

Education

B.S. in Engineering/CS/IS

Tools

Jira

Azure DevOps

ServiceNow

Job description

Engineering Program Manager, Enterprise Technology Services

Sunnyvale, California, United States Software and Services

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Description

You’ll own this program end-to-end — setting strategy, defining the operating model, building and equipping a champion group that engages teams directly, and partnering with service catalog and workforce management tool owners so engineering work‑tracking data flows reliably into the systems that depend on it. You’ll work closely with senior PM leadership across Apple to align on hierarchy design, run focused pilots that prove the model, and generalize what works. This is a high‑visibility, ambiguous‑by‑design role. There is no template to follow — the right approach will be discovered as the program runs. We’re looking for someone who is comfortable building the plan while delivering it, who can balance diplomacy with directness, and who treats large‑scale taxonomy and tooling work as a craft.

Responsibilities

• Own the end-to-end strategy and execution of work‑tracking standardization across IS&T, including roadmap, milestones, dependencies, and risks.
• Define how engineering work, teams, and ownership are structured for tracking and reporting, aligned with the service catalog so velocity, capacity, and attribution roll up cleanly to the org level.
• Lead taxonomy and hierarchy design at the scale of Apple’s enterprise engineering footprint, applying AI‑assisted grouping to accelerate the work and human review where judgment is required.
• Run focused adoption pilots on cross‑org technical initiatives that prove the operating model before broader rollout.
• Build and lead a champion group that engages individual teams, drives day‑to‑day adoption, and feeds learnings back into the program.
• Partner with workforce management and capacity planning tool owners so engineering work‑tracking data flows reliably into the systems that depend on it.
• Establish the operating cadences, governance forums, and decision‑making mechanisms the program needs to move at scale.
• Communicate strategy, status, risks, and tradeoffs clearly to senior IS&T and cross‑Apple leadership, and translate executive direction into program changes.

Minimum Qualifications

• 8+ years of experience in engineering program management, technical program management, or a closely related role driving large, cross‑organizational change.
• Demonstrated track record of leading multi‑team programs from ambiguous starting conditions to durable operating models — defining the approach as you go, not following a template.
• Hands‑on fluency with enterprise work‑tracking systems (Jira, Azure DevOps, ServiceNow, or equivalents) at scale, including how their hierarchies, saved searches, and reporting work in practice.
• Experience designing or evolving large taxonomies (services, products, capabilities, ownership domains) and the diplomacy to drive adoption of those structures across teams that already have their own conventions.
• Strong cross‑functional partnership skills, comfortable working with engineering leaders, PM peers across the company, finance and ops partners, and individual contributors with deep domain expertise.
• Excellent written and verbal communication skills, with the ability to communicate effectively across executive, peer, and individual contributor audiences.
• Comfort with ambiguity, sustained scope, and high‑visibility executive attention.
• B.S. degree in Engineering, Computer Science, Information Systems, or a related field, or equivalent practical experience.

Preferred Qualifications

• Experience as an admin or platform‑team partner for an enterprise work‑tracking or engineering systems platform — knowing not just how to use the tool, but how it’s configured and operated.
• Familiarity with service catalogs, CMDBs, or similar reference structures used to organize engineering work and ownership.
• Experience integrating work‑tracking systems with workforce management, capacity planning, or financial planning tools.
• Track record using LLM‑assisted workflows to accelerate large‑scale data cleanup, classification, or migration tasks.
• Experience leading or partnering with distributed champion or community‑of‑practice models for tooling adoption.
• Strong judgment on when to elevate, when to slow down, and when to ship the imperfect version that gets the program one step further.
• Advanced degree in a related field is welcome but not required.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $207,400 and $311,700, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple’s workplace. Learn about reasonable accommodations for job applicants.

Apple accepts applications to this posting on an ongoing basis.