Program Manager - Integrated Health

Heartland for Children; Bartow (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Heartland for Children in Florida seeks a professional management leader to oversee coordination and implementation of behavioral health, MMA plans, and related services for dependent children and families within Circuit 10.

You will supervise the integrated health department, coordinate multidisciplinary staffings, ensure contract compliance with the Sunshine Health Plan and DCF, and support field teams through complex case management and discharge planning.

Qualifications

• Bachelor's degree in social services, health care, business or related field is required.
• Minimum of three (3) years post-degree experience in mental health and/or substance abuse health care, utilization management or child welfare.
• Previous supervisory experience in child welfare and/or mental health.
• Ability to be flexible and adapt activities quickly.

Responsibilities

• Establishes and maintains positive working relationships with internal/external customers.
• Manages the integrated health department.
• Acts as single point of access for behavioral health-related issues for Medicaid and managed care plans.
• Ensures contracts and reporting requirements with Sunshine Health Plan and DCF are followed and HEDIS measures are met.
• Oversees scheduling of multi-disciplinary staffings for various programs (STFC; BQRTP; STGH; SIPP/RTC; etc.).
• Coordinates nurse care team staffing for medical foster care and medically complex cases.
• Responds to hospital notifications and collaborates with MMA and APD through service approvals.
• Monitors referrals and prepares information for suitability assessments and reviews.
• Reviews records for admissions into residential mental health or substance abuse treatment.
• Tracks behavioral health referrals for higher levels of care and participates in discharge planning and treatment team meetings.
• Participates in local/state review team meetings, court hearings, and MDT activities.
• Identifies clinical gaps and population-specific needs.
• Provides crisis intervention and emergency authorizations as needed.
• Assists network development by identifying gaps and quality providers.

Skills

Supervisory experience

Flexibility

Mental health care

Substance abuse care

Education

Bachelor's degree in social services/health care/business

Job description

This is a professional management position that oversees the coordination and implementation of services for the Agency for Persons with Disabilities (APD), mental health, substance abuse, and medical care for dependent children and families in Circuit 10 under the Sunshine Health Plan and other managed medical assistance (MMA) plans.

Essential Functions:

Establishes and maintains positive working relationships with HFC internal/external customers

Manages the integrated health department

Serves as single point of access for behavioral health-related issues for Medicaid and managed care plans

Follows all contracts and reporting requirements with the Sunshine Health Plan and Department of Children and Families and ensures HEDIS measures are met

Ensure that the behavioral health/integrated care team schedules the appropriate multi-disciplinary staffings for children who have been assessed and recommended for STFC; BQRTP; STGH; SIPP/ RTC and substance abuse programs

Ensure the nurse care team schedules and manages staffings for children who have been assessed; recommended or placed in medical foster care, deemed medically complex or fragile, or who have ongoing medical or dental needs which impact their care while in the dependency system

Responds to and assists with the management of in-patient and hospital notifications to HFC and all other appropriate parties

Work in partnership with the MMA and the APD through the approval process for services

Monitors the processing and tracking of medical case management referrals for assistance or referral to the MMA for medical case management

Provide consultation to case management on preparing appropriate information, including requests for initial suitability assessments, 60/90-day assessment reviews

Complete records review for in-state and out-of-state admission consideration into residential mental health or substance abuse treatment

Monitor and track behavioral health referrals for higher levels of care, to include Specialized Therapeutic Foster Care (STFC), Behavioral Qualified Residential Treatment Program (BQRTP), Specialized Therapeutic Group Care (STGC) and SIPP, including the suitability assessment process

Participate and, if needed, facilitate Baker Acts staffings for youths receiving case management services

Provide oversight by participating in or facilitating discharge planning staffings and participating in treatment team meetings and treatment plan staffings for children who are placed in therapeutic and/or behavioral health settings to ensure ongoing authorization and/or need for ongoing funding by HFC

Participate and attend necessary local review team, state review team, APD or other MDT related staffings, court hearings and other meetings

Identify clinical systemic gaps and population-specific needs

Provide telephone triage, crisis intervention, and emergency authorizations and/or resources

Assist network development by identifying gaps in the network and quality providers

Performs special projects as assigned

Qualifications:

Bachelor’s degree in social services, Health Care, Business or related field required. Licensed clinician and/or a Masters level highly preferred. Requires a minimum of three (3) years relevant post-degree experience in mental health and/or substance abuse health care, utilization management or child welfare, and previous supervisory experience in child welfare and/or mental health. Requires an ability to be flexible and change activities quickly.

We offer excellent benefits package with tuition assistance, domestic partner coverage, retirement & generous paid time off.

Additional Information:

Drug free workplace. Drug testing required. EOE/M/F/D/V.