Program Manager, Performance Improvement

Adventist Health; Los Angeles (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Adventist Health seeks a senior process improvement leader to drive organizational performance by guiding cross-functional teams, mentoring staff, and deploying performance improvement initiatives. The role requires advanced data analysis, strategic thinking, and a proven track record in healthcare quality and patient safety.

The position oversees large programs with substantial budgets, mentors teams, and aligns operations with financial and clinical goals while promoting well-being and

Qualifications

• Bachelor’s degree in Nursing, Healthcare Administration, Public Health, or equivalent combination of education/related experience.
• Five years' of healthcare experience in quality, patient safety, risk management, or performance improvement.
• Two years' of direct leadership experience (e.g. supervising, managing, or coordinating people or teams) in healthcare or related setting.
• Six Sigma Black Belt and Lean Certification: Required within two years of hire.
• CCMP or Prosci certification: Required within 2 years of hire.

Responsibilities

• Designs, implements, and refines measurement systems to evaluate organizational performance; performs advanced data analyses, interprets results with critical insight, and develops actionable recommendations that drive measurable improvements.
• Guides and empowers cross-functional teams through the process improvement roadmap, setting ambitious yet achievable goals, identifying critical success factors, and facilitating changes that enhance quality, safety, and efficiency.
• Leverages Lean, Six Sigma, and PDSA methodologies to identify, analyze, and prioritize opportunities that deliver sustainable outcomes.
• Monitors team performance and group processes to ensure alignment with objectives; escalates barriers to leadership and communicates across all levels.
• Converts process improvements into quantifiable financial and operational benefits, documenting results and securing alignment with operations and finance on outcomes.
• Performs other job-related duties as assigned.

Education

Bachelor’s degree in Nursing, Healthcare Administration, Public Health, or equivalent combination of education/related experience

Job description

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect. Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.

Job Summary:

Leads, facilitates, executes, coaches, consults, and educates process improvement teams. Directs organizational deployment of performance improvement, including mentoring, scorecard tracking, and reporting. Supervises personnel with discretion and independent judgment. Manages large programs with substantial budget or impact. Determines tactical approaches, resources, schedules, and goals while applying advanced technical knowledge to solve complex problems

Job Requirements:

Education and Work Experience:

• Bachelor’s degree in Nursing, Healthcare Administration, Public Health, or equivalent combination of education/related experience: Required
• Five years\' of healthcare experience in quality, patient safety, risk management, or performance improvement: Required
• Two years\' of healthcare experience in quality, patient safety, risk management, or performance improvement.: Preferred
• Two years\' of direct leadership experience (e.g. supervising, managing, or coordinating people or teams) in healthcare or related setting: Required

Licenses/Certifications:

• Six Sigma Black Belt and Lean Certification: Required within two years of hire
• CCMP or Prosci certification: Required within 2 yeas of hire

Essential Functions:

• Designs, implements, and refines measurement systems to evaluate organizational performance; performs advanced data analyses, interprets results with critical insight, and develops actionable recommendations that drive measurable improvements.
• Guides and empowers cross-functional teams through the process improvement roadmap, setting ambitious yet achievable goals, identifying critical success factors, and facilitating changes that enhance quality, safety, and efficiency.
• Leverages a full range of process improvement methodologies and tools (e.g., Lean, Six Sigma, PDSA) to systematically identify, analyze, and prioritize opportunities that deliver sustainable outcomes.
• Monitors team performance and group processes to ensure alignment with objectives; proactively escalates unresolved barriers to leadership and ensures timely, transparent communication across all levels of the organization.
• Converts process improvements into quantifiable financial and operational benefits, documenting validated results, conducting post-implementation reviews, and securing alignment with operations and finance leaders on realized outcomes.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.