Program Manager, People Strategy

Etsy, Inc.; New York (NY); Hybrid; USD 124,000 - 168,000; Full time

Benefits offered by this job

Equity package

Annual performance bonus

Competitive benefits

Job summary

Etsy, Inc. seeks a Program Manager (IC3) within People Strategy to lead cross-functional initiatives that improve employee programs. You will shepherd projects from ambiguity to structured solutions, partnering with teams across People & Workplace to set goals, scope, and success metrics.

The role emphasizes discovery, change management, and timely delivery. You will help build roadmaps, communicate with stakeholders, and enable data-driven decisions while upholding Etsy's values of inclusion

Qualifications

• 4+ years of program management experience on People/HR initiatives.
• Proven ability to lead cross-functional programs in fast-paced settings.
• Strong written and verbal communication; insightful problem solving.
• Familiarity with AI to enhance workflows and change management.

Responsibilities

• Define program goals, scope, metrics and timelines; drive delivery.
• Create roadmaps and document timelines, scope and ownership.
• Coordinate across teams to ensure alignment and timely decisions.
• Facilitate retrospectives and share knowledge across People & Workplace.

Skills

Program management

Cross-functional collaboration

Communication skills

AI-enabled workflows

Job description

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What's the Role?

We’re looking for a Program Manager (IC3), People Strategy to manage key initiatives that make Etsy's people programs work better. This role sits on the People & Workplace team, which means your portfolio of projects varies - from operationalizing a policy change, overseeing a program launch, creating communications and decks for the org etc. The through-line isn't the subject matter — it's your ability to shepherd teams from ambiguous problems to structured solutions. A significant part of the work is discovery: understanding what's broken, who's affected, what's already been tried, and what a meaningful solution looks like. You will collaborate across multiple teams to ensure that solutions are delivered successfully. This role sits on the People Strategy, Systems and Operations team who are responsible for articulating People & Workplace strategy and for enabling it through our systems, operations and planning processes. We ensure the whole People & Workplace org can effectively enhance the employee experience and achieve strategic organizational goals. We are adaptive individuals who take work from ideation to execution swiftly and with strong collaboration and communication skills. We link arms in our deep care of purposeful, easeful and equitable experiences. This role reports for the Director, Program Manager.

What does the day-to-day look like?

Drive projects: Support defining program goals, scope, success metrics and timelines and collaborate with various teams to help facilitate delivery of projects and programs. Create roadmaps: Visualize roadmaps for teams to be able to understand where we’re headed and how they contribute. Help document program timelines, scope, and ownership. Support cross team collaboration: Act as a key point of contact for team members and stakeholders to ensure alignment and optimize communication to support efficient decision making. Manage up, down and across: Help track progress and ensure regular updates are shared to ensure accountability of the team on deadlines. Escalate issues when needed and assist in removing roadblocks. Orchestrate change management: Support senior leaders in rolling out changes, ensure proper tracking and communication of milestones, and that programs are eventually integrated into our day to day operations. Facilitate retrospectives: Assist with post-program evaluation by gathering feedback from stakeholders, measuring progress against goals, and identifying areas for improvement. Insights and knowledge sharing: Facilitate knowledge sharing across the People & Workplace teams to enhance a learning culture and ensure the org is leveraging data, research and insights to inform their work. Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role

• Experience: 4+ years of program management experience, with a proven track record of managing cross-functional programs in a fast-paced environment, preferably on a People team (knowledge of key HR functions like HR Systems, Compensation & Benefits, People Analytics, Recruiting, Talent Management, Workplace a plus).
• Program Management Skills: Ability to prioritize tasks, manage your and others’ time effectively, and drive programs to completion with guidance across multiple concurrent projects. Must have experience leveraging ai to enhance workflows.
• Cross-Functional Collaboration: Comfortable working with a variety of teams and stakeholders to align on program goals and timelines.
• Agile change agent: Familiarity with how to support teams during transitions, maintain order through ambiguity and remain flexible through change.
• Communication Skills: Strong written and verbal communication skills to keep stakeholders informed and aligned. Bonus if you have experience writing employee facing communications or developing learning materials.
• Problem-Solving: Able to think critically and proactively identify challenges and solutions on a variety of topics within People & Workplace functions.
• Mission driven: A trust in and commitment to Etsy’s vision, mission and values.

Compensation & Benefits

In addition to salary, you'll be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family.

Base salary is determined by your location, skills, and experience. Etsy uses two geographic pay zones to reflect the labor markets where we compete for talent: one called Geo-1, covering the New York City metropolitan area, San Francisco Bay Area, and Seattle metropolitan area, and one called Geo-2, covering all other U.S. locations. Salary ranges for this role vary by zone and are listed below.

Salary Range

• Geo-1: 124,000.00 - 168,000.00 USD Annual
• Geo-2: 111,000.00 - 151,000.00 USD Annual

Location

We prioritize candidates based within commutable distance of Etsy’s Brooklyn Office. Depending on proximity, we ask team members to come in once or twice per week. Remote candidates outside commutable distance may be considered on a case-case basis, with the expectation of occasional travel to the office. Learn more details about our work modes and workplace safety policies.

Our Promise

We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, religion or creed, sex, pregnancy (including childbirth and related medical conditions), gender, gender identity or expression, sexual orientation, age, citizenship or immigration status, marital or familial status, physical or mental disability, medical condition, genetic information, military or veteran status**, or any other characteristic protected by applicable federal, state, or local law. If, due to a disability, you need an accommodation during any part of the interview or hiring process, please let your recruiter know and we will work with you to meet your needs. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills. Etsy, Inc., founded in 2005, is the global marketplace for unique and creative goods. Our mission is to keep commerce human, and we’re committed to using the power of business to strengthen communities and empower people. We connect millions of buyers and sellers from nearly every country in the world. Buyers come to Etsy to be inspired and delighted by items that are crafted and curated by creative entrepreneurs. For sellers, we offer a range of tools and services that address key business needs.