Community Programs Manager

Etsy, Inc.; New York (NY); Hybrid; USD 108,000 - 146,000; Full time

Benefits offered by this job

Equity package

Annual performance bonus

Competitive benefits

Job summary

Etsy, Inc. is seeking a Community Programs Manager to join the Workplace Experience team and lead the ERG program with day-to-day ownership.

You will build operating structures, tools, and partnerships to enable ERG leaders and communities to thrive, while aligning with People, Talent, Advocacy, Sustainability, and Workplace partners. You will manage onboarding, training, and program milestones, translate priorities into actionable plans, and ensure consistent, high‑quality ERG programming

Qualifications

• 3–5 years of experience in program management, employee community, DEI, HR, or related field.
• Experience supporting ERGs, employee-led communities, or similar programs.
• Strong program-management instincts: turn ambiguity into clear plans and maintain multiple workstreams.
• High emotional intelligence and sound judgment when discussing identity, belonging, and sensitive topics.
• Collaborative, service-oriented approach that supports leaders without taking ownership away.
• Strong written communication and ability to clarify for a global audience.
• Comfortable in a changing environment and helping others adopt better workflows.
• Willingness to travel occasionally for in-person events.

Responsibilities

• Own the day-to-day operating rhythm of Etsy’s ERG program and provide tools, resources, and support to ERG leaders.
• Coordinate ERG lead applications, onboarding, training, and transitions.
• Translate priorities into clear plans, milestones, and follow-through with partners across People, Talent, Advocacy, Sustainability&Impact, and Workplace.
• Build program infrastructure: playbooks, calendars, trackers, templates, budget processes, and communication channels.
• Gather feedback, identify patterns, and propose evolution of the program.
• Maintain visibility of activity, decisions, risks, and progress for Workplace and cross-functional partners.
• Support design and delivery of other Community&Belonging programs as priorities evolve.

Skills

Program management

DEI

Employee community

Written communication

Cross-functional collaboration

Emotional intelligence

Job description

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What's the role?

We are seeking a Community Programs Manager to join the Workplace Experience team, supporting our Employee Resource Group (ERG) program. This is a hands‑on role with meaningful influence, responsible for building a consistent, well‑supported ERG program. You will create the operating structure, tools, and partnerships that enable ERG leaders and communities to do their best work, while using feedback and sound judgment to strengthen how Etsy supports belonging, community, and employee participation over time. Reporting to the Senior Manager, Community &Belonging, you will be the day‑to‑day program owner for the ERG experience: supporting ERG leaders, coordinating key program moments, strengthening ways of working, and connecting ERGs to partners across People, Talent, Advocacy, Sustainability&Impact, and Workplace.

What this team does at Etsy

The Workplace Experience team creates the programs, services, and everyday moments that help employees connect; to one another, to Etsy’s culture, and to the office as a place to do great work. Our team includes Community&Belonging, food, office operations, onsites, and onboarding. We sit within the broader Workplace team, which shapes how Etsy employees experience work through safe, purposeful spaces; reliable operations; and meaningful opportunities to gather, learn, and participate.

What the day‑to‑day looks like

Own the day‑to‑day operating rhythm of Etsy’s ERG program, ensuring ERG leaders have clear expectations, tools, resources, and support. Coordinate the ERG lead application, selection, onboarding, training, and transition process. Partner with ERG leads to translate priorities into clear plans, milestones, and follow‑through. Build and maintain the program infrastructure that makes ERGs easier to lead: playbooks, calendars, trackers, templates, budget processes, and communication channels. Support the delivery of high‑quality ERG programming and key moments, helping leaders navigate planning, partnerships, and escalation when needed. Create stronger connections across ERGs so leaders can share ideas, learn from one another, and avoid reinventing the wheel. Gather feedback from ERG leaders and members, identify patterns and opportunities, and bring a clear point of view on where the program should evolve. Maintain a reliable view of program activity, decisions, risks, and progress for Workplace and cross‑functional partners. Support the design, delivery, and ongoing improvement of other Community&Belonging programs as priorities evolve, beyond the ERG program.

Qualities that will help you thrive in this role

3-5 years of experience in program management, employee community, DEI, HR, or a related field. Experience supporting ERGs, employee‑led communities, or other programs where trust, care, and strong operating discipline are equally important. Strong program‑management instincts: you can turn ambiguity into clear plans, build useful systems, and keep multiple workstreams moving. High emotional intelligence and sound judgment; you are comfortable navigating conversations involving identity, belonging, and difficult topics with care and discretion. A collaborative, service‑oriented approach that supports employee leaders without taking ownership away from them. Strong written communication and the ability to create clarity for a distributed, global audience. Comfortable working in a changing environment, identifying what needs to improve, and helping others adopt a better way of working. Willingness to provide occasional travel and hands‑on support for in‑person events, including physical setup as needed.

Compensation & Benefits

In addition to salary, you'll be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family. Base salary is determined by your location, skills, and experience. Etsy uses two geographic pay zones to reflect the labor markets where we compete for talent: one called Geo‑1, covering the New York City metropolitan area, San Francisco Bay Area, and Seattle metropolitan area, and one called Geo‑2, covering all other U.S. locations. Salary ranges for this role vary by zone and are listed below.

Location

We prioritize candidates based within commutable distance of Etsy’s Brooklyn Office. Depending on proximity, we ask team members to come in once or twice per week. Remote candidates outside commutable distance may be considered on a case‑by‑case basis, with the expectation of occasional travel to the office. Learn more details about our work modes and workplace safety policies here.

Salary Range

• Geo-1: 108,000.00 - 146,000.00 USD Annual
• Geo-2: 97,000.00 - 131,000.00 USD Annual

What's Next

As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else - we want you to be like you! So tell us what you're all about.

Our Promise At Etsy

At Etsy, we believe that a diverse, equitable, and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, religion or creed, sex, pregnancy (including childbirth and related medical conditions), gender, gender identity or expression, sexual orientation, age, citizenship or immigration status, marital or familial status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. If, due to a disability, you need an accommodation during any part of the interview or hiring process, please let your recruiter know and we will work with you to meet your needs. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

Etsy, Inc., founded in 2005, is the global marketplace for unique and creative goods. Our mission is to keep commerce human, and we’re committed to using the power of business to strengthen communities and empower people. We connect millions of buyers and sellers from nearly every country in the world. Buyers come to Etsy to be inspired and delighted by items that are crafted and curated by creative entrepreneurs. For sellers, we offer a range of tools and services that address key business needs. Let’s keep in touch! We’ll share #LifeAtEtsy updates catered to your location and experience. We also encourage you to sign up for job alerts: https://careers.etsy.com/talent-community