Program Manager, Partner Banking

Valley National Bank; Morristown (NJ); On-site; USD 110,000 - 150,000; Full time

Job summary

Valley National Bank in Morristown, NJ seeks a Program Manager to lead partner onboarding, due diligence, contracting, and launch readiness. You will manage day-to-day relationships, governance routines, and issue resolution across Compliance, Privacy, Legal, Risk, and Product teams to ensure successful program delivery.

The role focuses on cross‑functional coordination, performance monitoring, and continuous process improvements to scale the Partner Banking portfolio while maintaining controls

Qualifications

• Experience leading onboarding programs and partner integrations
• Ability to coordinate across Compliance, Privacy, Legal, Risk, and Product teams
• Strong governance, issue tracking, and escalation skills
• Understanding of regulatory controls and third-party risk management

Responsibilities

• Lead assigned partner programs from commercial handoff through due diligence, contracting, implementation, launch readiness, and ongoing oversight.
• Serve as the primary day-to-day relationship manager for assigned partners, establishing governance routines, coordinating communications, and maintaining clear ownership of issues, decisions, and other open items.
• Coordinate partner due diligence across control functions; track document requests, questions, findings, approvals, and remediation items through completion.
• Develop and maintain onboarding and program plans, milestones, dependencies, risks, decisions, and escalation paths; coordinate parallel activities with due diligence and contracting.
• Partner with Product to translate program requirements into implementation plans and support testing and go-live readiness.
• Coordinate with Operations, Risk, Compliance, Legal, Finance, Treasury, Technology, and others to confirm readiness before launch.
• Lead ongoing relationship oversight, including business reviews, performance monitoring, issue management, change requests, and escalation of risks.
• Monitor program performance and partner obligations using defined metrics; manage reporting and incidents as applicable.
• Maintain complete program documentation including governance materials, approvals, and communications.
• Identify opportunities to improve onboarding, processes, and partner experience; contribute reusable standards as the portfolio grows.

Skills

Relationship management

Program management

Due diligence

Cross-functional coordination

Financial services knowledge

Education

Bachelor's degree in business or finance

Job description

Responsibilities include but are not limited to:

• Lead assigned partner programs from commercial handoff through due diligence, contracting, implementation, launch readiness, and ongoing oversight.
• Serve as the primary day-to-day relationship manager for assigned partners, establishing governance routines, coordinating communications, and maintaining clear ownership of issues, decisions, and other open items.
• Coordinate partner due diligence across Financial Crimes Compliance, Regulatory Compliance, Privacy, Information Security, Financial/Credit, Third-Party Risk Management, and other applicable control functions; track document requests, questions, findings, approvals, and remediation items through completion.
• Develop and maintain integrated onboarding and program plans, including milestones, dependencies, risks, decisions, and escalation paths, while coordinating implementation activities that may run in parallel with due diligence and contracting.
• Partner with Product to translate approved program requirements into implementation plans and support testing, user acceptance testing, initial production validation, and go-live readiness.
• Coordinate with Operations, Risk, Compliance, Legal, Finance, Treasury, Technology, and other stakeholders to confirm that operational processes, controls, agreements, reporting, and support models are ready before launch.
• Lead ongoing relationship oversight for assigned programs, including recurring business reviews, performance monitoring, issue management, change requests, and escalation of material risks or service concerns.
• Monitor program performance and partner obligations using agreed metrics, including account and transaction activity, deposits, fee revenue, service levels, exceptions, incidents, complaints, and required reporting, as applicable to each program.
• Maintain complete and current program documentation, including governance materials, approvals, implementation records, risk decisions, issue logs, and partner communications.
• Identify opportunities to improve onboarding, operating processes, controls, partner experience, and scalability; contribute lessons learned and reusable standards as the Partner Banking portfolio grows.