Program Manager, Operations

SLAC; Palo Alto (CA); On-site; USD 95,000 - 115,000; Full time

Job summary

Stanford Graduate School of Business invites applications for a Program Manager, Operations within the Career Management Center. The role represents the CMC to internal and external stakeholders and administers departmental activities.

The position encompasses supervising inbound communications, coordinating alumni coaching, managing front desk duties, and processing employer listings, with emphasis on accuracy, budget adherence, and policy compliance.

Responsibilities

• Monitor, evaluate, resolve, and route inbound communications from alumni, employers, students, and stakeholders.
• Manage scheduling requests for alumni coaching and MBA career advisor appointments.
• Be present at the CMC front desk during core hours (Mon–Fri, 9am–3pm) to greet students.
• Evaluate and approve/decline new employer requests and postings on the internal jobs platform.
• Review student career outcomes for accuracy and alignment with reporting rubrics.
• Prepare staff expense reports and oversee other financial transactions per university policy.
• Maintain and update the department website with current resources and policies.
• Coordinate scheduling, meetings, events, and related vendor services within budget.
• Support general admin tasks: drafting documents, printing name tags, creating handouts.
• Evaluate department processes and recommend improvements.
• Use AI prudently and in line with university policies.
• Demonstrate critical thinking and sound judgment across responsibilities.

Job description

Stanford's Graduate School of Business (GSB) has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, pushing the boundaries of knowledge with faculty research, and offering a portfolio of entrepreneurial and non-degree programs that deliver global impact. We invite you to be part of our mission of developing innovative, principled, and insightful leaders who change lives, change organizations, and change the world.

The Stanford Graduate School of Business Career Management Center (CMC) is an innovative, high-performing department that annually serves 850 MBA students, 85 MSx students, and more than 32,000 alumni. The department develops and delivers world-class career services, including workshops, 1:1 coaching, and online resources, and develops and maintains strategic relationships with employers and alumni to support student and alumni career objectives.

The CMC seeks a Program Manager, Operations to represent the CMC to internal and external stakeholders and to administer activities of the department.

Duties Unique to the Role:

• Monitor, evaluate, resolve, and write, reply or refer to another team member all inbound communication as determined appropriate to the CMC from alumni, employers, students and other stakeholders.
• Manage inbound alumni coaching appointment scheduling requests, matching with appropriate coaches. Manage process of scheduling MBA career advisor appointment calendars.
• Maintain a consistent presence at the CMC front desk during weekday core business hours (Monday - Friday, 9am - 3pm), welcoming students who come to the department.
• Evaluate and approve (or decline) new employer requests and job listings to internal jobs platform. Post approved listings, demonstrating judgment to align listing with proper industry segment and function.
• Process reported student career outcomes, screening for accuracy and completeness, and applying judgment when outcome does not align with reporting rubric.
• Prepare staff expense reports and oversee other financial transactions, following University expense reporting process and operating in accordance with University policy.
• Manage and maintain internal department website, keeping resources and policy references current.
• Perform duties associated with scheduling, organizing, meetings and events, which could include arranging services with vendors, overseeing the production and distribution of materials, administering event logistics, and managing events to remain within budget.
• Assist with general administrative duties to support the overarching goals of the department. This could include ordering supplies, composing and drafting documents, printing name tags, and creating handouts for presentations. Perform editing and fact-checking. Create, maintain, modify, and/or ensure accuracy of content in various documents and process instructions.
• Continually evaluate department processes, and make recommendations for improvement where needed.
• Leverage AI ethically and appropriately, adhering to university policies.
• Demonstrate critical thinking and good judgment across all responsibilities.

The budgeted salary range for this role is $95,000 - $115,000 annually.