Program Manager (Office of Housing Stability)

City of Boston; Boston (MA); On-site; USD 75,000 - 95,000; Full time

Job summary

The City of Boston's Mayor’s Office of Housing seeks a Program Manager for Housing Stability to oversee eviction prevention programs and provide staff support for financial assistance initiatives. The role focuses on helping landlords and tenants secure stable housing and coordinating with multiple city departments.

Under supervision, you will handle case management, community workshops, and outreach across Boston neighborhoods, including flexible hours to meet residents' needs.

Qualifications

• Two years of full-time program management experience, preferably in tenancy preservation or housing stability.
• Knowledge of resources to preserve tenancies for landlords and tenants.
• Strong customer service skills and ability to work with the public.
• Flexible schedule including evenings and weekends as needed.
• Proficiency with Word, Excel, and Google Suite.

Responsibilities

• Manage eviction prevention services, including court appearances and coordination with court representatives.
• Assist Boston residents in identifying and accessing affordable rental housing.
• Provide referrals to rental and utility assistance and to service vendors.
• Assess needs to determine housing options and facilitate access to resources.
• Support landlords and tenants on landlord/tenant issues and inquiries.
• Design and deliver housing workshops with leadership for tenants and landlords.
• Coordinate with other city agencies on homelessness prevention and tenancy preservation.
• Document cases in the OHS CRM and update program materials.
• Attend community meetings or events as required.

Skills

Program management

Tenancy preservation

Housing search

Customer service

Education

Education substitutions allowed

Tools

Microsoft Word

Excel

Google Suite

Job description

The Mayor’s Office of Housing (MOH) works to foster healthy, vibrant, and welcoming communities for all by ensuring stable, green, and accessible housing and the sustainable use of land. MOH oversees programs that create and preserve affordable housing, support homeowners and renters, provide housing and services to individuals and families experiencing homelessness, and develop city-owned property. MOH envisions a Boston where all residents have the homes and neighborhoods they need to thrive.

Within the MOH, the Office of Housing Stability (OHS) is a front-facing, constituent services-based office. Our mission is to help residents find and maintain stable, safe, and affordable housing. Our office works to prevent displacement and promote housing preservation and stabilization. Under the supervision of the Senior Program Manager or designee, the Program Manager will manage eviction prevention programs within the Office of Housing Stability and provide staff support for OHS financial assistance programs. The Program Manager will be a resource to landlords and tenants on a variety of issues related to rental housing and manage other emergency cases as needed, including those referred by the Mayor's Office or other City Departments.

• Manage eviction prevention services, including going to court to meet with court representatives overseeing landlord and tenant evictions; assist residents of Boston with identifying and accessing rental housing they can afford; and, through workshops, clinics, walk-in appointments, direct phone calls, and referrals, assist tenants with stabilization services and financial assistance.
• Provide referral services to City of Boston residents seeking rental and/or utility assistance.
• Use web-based computer programs to process financial assistance applications and make the appropriate referrals to vendors who manage said funds.
• Assess the needs and status of the at-risk or displaced individual or family in order to determine the housing options and to facilitate access to other needed resources or services.
• Assist with cases and constituent inquiries concerning many aspects of landlord and tenant relations.
• Designs housing workshops in partnership with the Senior Program Manager and Senior Development Officer.
• Coordinate with other city agencies specializing in homelessness prevention and tenancy preservation.
• Document constituent cases in OHS’ constituent relationship management system and update other program materials as required.
• Attend occasional night and weekend community meetings and/or events as required.
• Perform related work as required.

• At least two (2) years of full-time, or equivalent part-time, experience in program management, preferably in work that included tenancy preservation, rapid rehousing, and/or housing search and placement. Appropriate educational substitutions may be made.
• Demonstrated knowledge of resources available to landlords and tenants to preserve tenancies and assist with housing searches.
• Strong customer service and proven ability to work with the public.
• Strong organizational, communication, interpersonal, and counseling skills preferred.
• Demonstrated problem-solving and decision-making skills preferred.
• Ability to exercise good judgment and focus on detail as required by the position.
• Ability to speak and write in other languages is preferred.
• Demonstrated proficiency with standard office workplace technology such as Microsoft Word, Excel, and Google Suite is highly preferred.
• Must be able to work a flexible schedule, i.e., the willingness to work evenings and weekends in every neighborhood in Boston as needed.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: SEIU/N-21

Hours per week: 35

“Please note that the Mayor's Office of Housing (MOH) employees and their immediate family members are prohibited from buying or leasing City Involved Housing, with the exception of applicants living in City Involved Housing at the time of hire at MOH. Please refer to the Policy on Employee Participation in MOH Administered Programs.”