DHS Manager of Program Integrity

Commonwealth of Massachusetts; Boston (MA); On-site; USD 94,000 - 127,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Executive Office of Housing and Livable Communities seeks a DHS Manager of Program Integrity to lead fraud prevention for RAFT and HomeBASE. You will direct investigations, oversee RAAs, and collaborate with vendors to intercept fraudulent applications before payments are issued.

The role requires strong data analysis, policy development, and staff management capabilities within a hybrid work model combining in-office and remote days.

Qualifications

• Five years of full-time or equivalent experience in business administration, public administration, or related fields, with at least one year in a supervisory/managerial role.
• Experience translating fraud reports, investigations, and analyses into policy or program changes to reduce fraud.
• Experience with large datasets to identify fraud and assess mitigation tools and risks.
• Experience liaising with law enforcement around fraud, waste, and abuse.

Responsibilities

• Lead investigations of emerging fraud trends for RAFT and HomeBASE, overseeing multiple agencies and vendors.
• Train, direct, and oversee organizations in fraud mitigation while protecting legitimate applicants; conduct targeted training and corrective actions.
• Analyze program data to develop policy recommendations that detect fraud with minimal impact on legitimate users.
• Develop and implement fraud prevention policies and strategies; assess vulnerabilities in rental assistance processing and deploy mitigations.

Skills

Project management

Fraud investigations

Data analysis

Policy development

Team leadership

Education

Bachelor's degree in related field

Graduate degree acceptable substitution

Doctorate degree acceptable substitution

Tools

Know Your Customer tools

Electronic payment systems

Job description

Job Description - DHS Manager of Program Integrity (260006S6)

Job Description

DHS Manager of Program Integrity - (260006S6)

Description

The Executive Office of Housing and Livable Communities (EOHLC) is seeking a Manager of Program Integrity in the Division of Housing Stabilization (DHS)!

AGENCY MISSION:

The Executive Office of Housing and Livable Communities (EOHLC) is responsible for building more homes and lowering housing costs across the Commonwealth through partnerships with municipalities, housing authorities, and community stakeholders.

OVERVIEW (NOT ALL INCLUSIVE):

The DHS Manager of Program Integrity, (hereinafter known as “the Manager”), is the lead EOHLC employee responsible for managing EOHLC’s fraud prevention and mitigation strategies for the Residential Assistance for Families in Transition (RAFT) and HomeBASE programs which provide temporary emergency housing assistance to households facing eviction and homelessness. The Manager leads the development, implementation, and evaluation of data-driven program policies designed to identify and intercept fraudulent RAFT and HomeBASE applications before payments are issued, while minimizing adverse impacts on legitimate applicants.

The Manager oversees the fraud prevention work of 11 Regional Administering Agencies (RAAs) and their several hundred RAA staff involved in processing applications. The Manager will also directly manage contracts with third-party vendors supporting fraud prevention and mitigation efforts.

The Manager will play a key role in building and strengthening the Program Integrity team and the systems supporting the RAFT and HomeBASE programs. Subject to necessary approvals and hiring, the Program Integrity team is anticipated to include two Program Integrity Coordinators who would report directly to the Manager. The Manager may also supervise additional staff as the Program Integrity function develops and staffing needs evolve.

While eligibility determinations are made by RAAs, the Manager, working with other Program Integrity staff as available, will be directly involved in reviewing and investigating applications, documentation, and related materials that are flagged for suspected fraud or otherwise require further review by EOHLC.

DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):

• Investigations: Lead and direct multiparty investigations of emerging fraud trends for RAFT and HomeBASE, overseeing the work of RAAs, EOHLC & third-party data analysts, inside and outside counsel, and other stakeholders and determining when matters warrant referral to law enforcement as appropriate.
• Program Oversight and Performance Management: Train, direct and oversee contracted organizations in their efforts to detect, mitigate, and respond to attempted fraud without harming legitimate applicants. Monitor and hold contracted organizations accountable for compliance with fraud mitigation policies; intervene when staff do not follow proper established protocols and address noncompliance through targeted training, corrected action or written reprimand. Lead biweekly calls with RAA staff to drive consistent implementation of fraud mitigation policies and practices.
• Data analysis: Analyze current RAFT and HomeBASE processes to develop policy/programmatic recommendations to ensure fraud is detected while minimizing adverse impacts to legitimate applicants. Direct analyses of program data completed by EOHLC staff and third-party contractors to inform fraud prevention activities.
• Policy Development and Analysis: Develop and implement fraud prevention policies and programmatic strategies based on investigation findings and data analysis. Analyze current technological & business processes in rental assistance processing to identify vulnerabilities and develop and implement mitigation measures.

PREFERRED QUALIFICATIONS:

• Experience translating fraud reports, investigations, and analyses into actionable policy or programmatic changes to reduce fraud.
• Experience investigating fraudulent claims, particularly in government cash or cash-like assistance programs.
• Experience using large datasets to identify potentially fraudulent claims, relative efficacy of various fraud mitigation tools, and areas of fraud risk.
• Experience liaising with law enforcement around fraud, waste, and abuse.
• Experience with anti-fraud tools in banking, including Know Your Customer regulations and methods, and electronic payment processes.
• Experience training frontline staff in complex and sensitive topics.
• Experience managing staff.

This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed.

Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division’s Recruiting Guidelines. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply to placement within the appropriate salary range.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

PRE-OFFER PROCESS:

A background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

• I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
• II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
• III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
• IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affright Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Program Manager VI

Job

Administrative Services

Agency

Exec Office of Housing and Livable Communities

Schedule

Full-time

Shift

Day

Job Posting

Oct 5, 2026, 5:02:20 PM

Number of Openings

1

Salary

94,497.74 - 127,152.12 Yearly

If you have Diversity, Affir…? please contact Diversity Officer / ADA Coordinator : Jessica Molina - 8572480160

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes

Bargaining Unit : M99-Managers (EXE)