Program Manager of Workers’ Right Program

Mission Action; San Francisco (CA); On-site; USD 71,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401(k) matching

FSA (Flexible Spending Account)

Commuter benefits

Paid holidays

Paid sick leave

Vacation with Summer/Winter Recess

Job summary

Mission Action in San Francisco seeks a Program Manager to lead the Workers’ Center’s Day Labor Program and Women’s Collective. The role focuses on strategic leadership, service delivery, and community organizing to support low-income immigrant workers.

You will oversee staff, develop partnerships, and ensure compliance with funders while advancing a social change framework that centers dignity, healing, and leadership among members.

Qualifications

• Bachelor's degree or relevant experience.
• Minimum of 3 years experience working with day laborers and/or immigrants, refugees and homeless communities.
• English language desired and Spanish language required.
• Strong interpersonal and social-emotional skills.
• Ability to work under pressure and drive organizational change.
• Experience with participatory adult learning and popular education.

Responsibilities

• Provide strategic leadership and day-to-day management of the Day Labor Program and Women’s Collective.
• Establish and manage relationships with funding partners; assist with grants and funders’ reports.
• Develop marketing, education, and civic engagement plans; oversee service delivery and quality metrics.
• Supervise staff, provide coaching, and conduct annual performance evaluations.
• Ensure program operations meet contractual obligations and manage the program budget.
• Represent the agency at community meetings and lead agency-wide collaborative efforts.

Skills

Spanish language proficiency

English language proficiency

Interpersonal skills

Leadership

Communication

Crisis management

Education

Bachelor's degree or relevant experience

Tools

MS Office

Job description

Program Manager of Workers’ Right Program

Position:

Program: Workers’ Center - Day Labor Program and The Women’s Collective

Compensation: $71,000-$75,000 annual salary commensurate with experience. Full-time, exempt position. Benefits include medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching.

Reports to: Director of Community Engagement & Organizing Programs

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice.

Position summary:

The Program Manager of the Workers’ Center provides strategic leadership and day-to-day management of Mission Action’s two worker collectives: the Day Labor Program (DLP) and the Women’s Collective (WC). Located on Cesar Chavez Street, the Workers’ Center serves low-income immigrant day laborers and domestic workers, many of whom face housing insecurity, homelessness, and health challenges; by providing a safe space to negotiate fair wages and access support services. The Program integrates organizing, leadership development, and member-centered services within a social change framework, building collective power to address the root causes of economic and social injustice. This position is a key member of Mission Action’s senior leadership team and reports to the Director of Community Engagement & Organizing Programs.

Duties and responsibilities:

Program Management:

• Establish and manage strong relationships with funding partners for both the Day Labor Program and Women’s Collective.
• Assist with writing grants and write funders’ reports related to the Day Labor Program and Women’s Collective.
• Work collaboratively to ensure the Workers’ Rights Program delivers a model that centers transformative leadership and healing to the members of the collective.
• Identify potential programmatic problems, analyze issues and extrapolate appropriate solutions to strengthen programming.
• Develop a marketing plan, social services continuum of care plan, education plan relevant to the DLP and WC members, and an overall civic engagement plan in political and labor areas relevant to the DLP/WC community.
• Oversee all services of the Workers’ Center Program including site services, training, referrals to health services, etc. and develop corresponding quality control and social impact metrics and measuring systems.
• Develop new or strengthen existing strategic alliances with community partners in social services, education, and civic engagement. Alliances to include partners from public, private, and nonprofit sectors.
• Supervise the program staff in day-to-day functioning of all program activities.
• Provide coaching and mentoring to both staff and members. Conduct annual staff performance evaluations.

Operations:

• Ensure a successful operation at the worker center with a focus on jobs generation, dispatch, quality control and development of members’ leadership.
• Be responsible for meeting program and contractual obligations.
• In charge of monthly, quarterly, and annual reports
• Manage program operational budget.
• Attend partner meetings, training and convenings.
• Lead DLP/WC staff and member retreats.

Agency-Wide and Organizational Responsibilities:

• Attend regularly scheduled staff meetings.
• Attend agency-wide staff retreats, lead DLP/WC contributions.
• Participate in community organizing.
• Represent the agency to the community at community meetings, public events, and other forums.
• Uphold program and organizational operating policies and procedures consistent with the organization’s culture and desired results
• Participate on the agency’s Strategic Leadership Team and other agency committees as needed
• Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community
• Work within the framework of the agency’s mission, vision, values, theory of change, and organization’s commitment to diversity, equity, and inclusion, restorative justice, trauma-informed work, and language justice.
• Commit yourself to treating each community member with respect and dignity
• Perform other duties as assigned

Qualifications and Experience Desired:

• Bachelors Degree or relevant experience or equivalence experience
• Minimum of 3 years experience working with day laborers and/or immigrants, refugees and homeless communities.
• Language proficiency in English (desired) and Spanish (required).
• Excellent interpersonal and social emotional skills.
• High level of integrity and ability to communicate effectively, openly and with respect.
• Demonstrates grit, comfortable leading culture and organizational change, and embraces a growth mindset.
• Demonstrated consistent sound judgement and decision-making.
• Strong desire to work with day laborers and in a non-profit organization.
• Background in participatory adult learning and popular education.
• Ability to work well under pressure.
• Experience working with individuals in crisis.
• Proficient in MS Office, email and internet

Mission Action (www.misstionaction.org) is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.

40-Community Engagement & Organizing (CE&O)