Program Manager of Open Access

Upstate-Caring-Partners; City of Utica (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Direct Deposit

Flexible Spending Account (FSA)

Life Insurance

Voluntary Benefits

Employee Assistance Program (EAP)

Generous PTO Plans (Sick, Vacation and

Job summary

Upstate Caring Partners seeks a Program Manager of Open Access to lead the daily open access operations across CHBS locations in Utica, ensuring timely access to care and adherence to program and regulatory standards. You will oversee staff performing evaluations and assessments and collaborate with the multidisciplinary team to support access management.

The role requires strong leadership, excellent communication, and a proactive approach to problem resolution, with a focus on data integrity

Qualifications

• Bachelor’s degree or CASAC-A required; Master’s degree preferred.
• Experience with leadership in mental health services.
• Excellent written and verbal communication skills.
• Must have good personnel and customer service skills.
• Travel required; valid NYS Driver’s License.

Responsibilities

• Oversee daily open access operations to ensure timely access to services.
• Monitor deliverables and communicate issues to clinic leadership.
• Lead staff training, coaching, and development to ensure accountability.
• Ensure compliance with CCBHC, OMH and OASAS requirements.
• Generate department reports and participate in program initiatives.

Skills

Leadership

Communication

Staff development

Data reporting

Education

Bachelor's degree

CASAC-A

Master's degree

Tools

EMR systems

Job description

Job Category: Community Health & Behavioral Services

Requisition Number: PROGR008214

Full-Time

Locations

Showing 1 location

Utica, NY 13502, USA

Description

The Program Manager of Open Access for Community Health and Behavioral Services (CHBS) is responsible for providing leadership oversight of the daily functions related to ensuring individuals have access to care at CHBS. This position advises on and facilitates implementation of policies, protocols, and workflows which enhances timely access to care as defined by program and regulatory standards.

The Program Manager oversees support staff that contribute to daily functions of walk-in and rapid access to service CHBS. This includes staff that perform Initial Evaluations and Comprehensive Assessments. In addition, the Program Manager oversees processes that support the daily access management functions of CHBS, which requires interaction with all members of the multidisciplinary treatment team.

Core Responsibilities

• Oversee the walk-in open access process for all CHBS locations to ensure timely access to services and communication with referring entities. Work collaboratively with leadership across the program to ensure this meets the needs of our community.
• Monitor daily, weekly and monthly deliverables assigned to areas of oversight.
• Proactively communicate with clinic leadership about potential issues identified.
• Escalate issues appropriately and timely.
• Ensure CCBHC, OMH and OASAS access requirements are maintained in accordance with clinical, regulatory and best practice principals.
• Oversee activities of all assigned staff; train, coach, mentor and develop staff to promote accountability for assigned duties.
• Participates in initiatives based on grants, special funding and leadership direction.
• Works with clinic and leadership team to achieve goals and objectives related to initiatives and regulatory requirements.
• Ensures that access management processes inform clients of their rights and support their ability to engage in services through mechanisms such as our proactive identification of self-pay clients and sliding fee scale application.
• Supports the multidisciplinary team in carrying out best practices for outreach and engagement to promote ongoing participating in services. To include, overseeing assigned steps in the outreach and engagement process as defined by leadership.
• Using data and reporting, monitor daily, weekly and monthly requirements and other data collection assignments. Follow through with appropriate staff on missing information or errors. Hold team accountable for accuracy to promote data integrity.
• Supports direct and open communication with all staff within the clinic. Contributes to a positive work environment for the entire CHBS team.
• Maintain timely and effective internal and external communication and problem resolution to ensure smooth and efficient operations.
• Assist and facilitate client crisis needs in conjunction with medical and clinical team.
• Establishes guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Maintains accurate records and files pertaining to staff schedules; to include maintaining personnel records, manage payroll.
• To support quality documentation, provide information on Electronic Medical Records functionality needs to QA.
• Interviews, hires, and orient new staff and utilizing all support tools provided by organization.
• Provide personnel management of assigned staff.
• Facilitate routine meetings with assigned staff to promote team cohesiveness and proactive communication with team.
• Generate and maintain department or program specific reports, databases, charts and records as directed.
• Participate in special projects as appropriate.
• Any additional duties assigned as necessary.

Required Qualifications

• Bachelor’s degree or CASAC-A required, Master Degree preferred Human Services; previous leadership experience preferred.
• Must possess an interest and knowledge base in the provision of mental health services
• Position requires excellent written and verbal skills
• Must have good personnel and customer service skills.
• Experience with Electronic Medical Record preferred.
• Travel is required. Must have a valid NYS Driver’s License.

Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.

• Direct Deposit
• Flexible Spending Account (FSA)
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Generous PTO Plans (Sick, Vacation and Employee Leave)
• Tuition Reimbursement
• Service Awards
• Employee Appreciation Events
• Employee Discounts

Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.org

Equal Opportunity Employer
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