Program Manager, OEM (Original Equipment Manufacturer) Programs

Snap-On Tools; Prosper (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Snap-On Tools is seeking a Program Manager for OEM-based Approved Dealer Tool and Equipment Programs. You will be the primary client contact, manage tool development and sourcing, and oversee warehouse stocking levels for follow-on sales.

You will coordinate with customer service, manage escalations, and liaise with the web development team for content and pricing while ensuring timely project completion and maintaining the program database.

Qualifications

• Bachelor's degree in business, engineering or related field.
• 5+ years in account, program, or project management.
• OEM service experience or dealership service knowledge.
• Excellent written and verbal communication.
• Ability to lead in a matrix environment and coordinate cross-functional teams.
• Willingness to travel 5–10% for trade shows and visits.

Responsibilities

• Serve as the primary client contact for OEM tool and equipment programs.
• Ensure client timelines are met and inquiries are resolved promptly.
• Escalate and resolve customer issues and maintain relationships.
• Monitor tool inventory levels and assist with stocking and reorder points.
• Collaborate with web team on new content, pricing, and enhancements.
• Maintain the program database and generate monthly transaction reports.
• Assist with supplier onboarding, pricing, and production timing.

Skills

Account management

Program management

Project management

Excel pivot tables/macros

Communication

Travel readiness

Education

Bachelor's degree in business/engineering

Tools

Microsoft Project

PowerPoint

Excel

Job description

Overview

The Program Manager, OEM (Original Equipment Manufacturer) Programs serves as the primary client contact for all aspects of OEM-based Approved Dealer Tool and Equipment Programs. This role is responsible for managing essential service tool development and sourcing, as well as warehouse stocking levels for follow-on sales. The position also provides customer support for corporate and dealer related escalation issues.

Responsibilities

• Primary client contact for all needs associated with OEM tool and equipment program
• Ensure client timelines are met
• Communicate effectively with customer service group and/or customer to ensure customer inquiries are being resolved in a reasonable time period
• Manage and address escalated customer issues and resolve as appropriate
• Communicate essential tool inventory levels and help generate stocking levels and reorder points
• Be the liaison with the web development team for new content and pricing, and manage for timely completion of enhancements and fixes
• Maintain essential service tool and approved dealer equipment database
• Provide an accounting of program transactions to client and management on a monthly basis
• Assist with usability and validation of new automotive tool and equipment products. Assess and provide supplier selection, product pricing and production timing. Onboard new vendors into the program as necessary.
• Identify business development opportunities to identify areas for account growth
• Keep the program organized in such a manner that the projects flow smoothly and, if necessary, can be handed over to another Program Manager or Coordinator
• Maintain a professional and comfortable relationship with the customer to ensure the highest level of service
• Other miscellaneous duties as assigned

Qualifications

• Bachelor’s degree in business, engineering or a related field
• Previous OEM service experience or dealership service operation experience and/or knowledge of the service equipment industry is required
• 5+ years related work experience in account management, program management and project management
• Working knowledge of Microsoft Windows, Word, Excel, PowerPoint and Project (or similar application); ability to utilize the higher functions of Excel such as pivot tables and macros
• Exceptional written and verbal communication skills
• Ability to present to senior management of Snap-on and customer; communicate with suppliers and different levels within the corporate customer
• Ability to organize complex projects and work within a deadline driven environment
• High energy level, capability in partnering with customers, results oriented, and ability to handle unstructured or unexpected situations
• Ability to lead in a “matrix” environment and handle multiple concurrent assignments; demonstrated ability to be proactive and lead cross-functional teams
• Willingness to travel 5-10% for trade shows, conferences, and dealership visits

Salary range $90,000-$120,000