Program Manager - Neuro Genetics - Neuroscience Institute

Nicklaushealth; Miami (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

Nicklaushealth in Miami seeks a dyad partner for the Neuroscience Institute focusing on program development and operational excellence. This role involves collaboration with leadership to oversee clinical metrics, ensure compliance, and contribute to the strategic planning of the Institute.

The ideal candidate will hold a Master's degree in a relevant field, possess at least 2 years of clinical experience, and demonstrate strong analytical and communication skills to effectively engage with multiple stakeholders.

Qualifications

• Master's Degree in Nursing, Genetics, Genetic Counseling, or health-related field.
• Less than 2 years of clinical experience with neuroscience population.

Responsibilities

• Develops financial, growth, and clinical metrics for program performance.
• Collaborates with the multidisciplinary team for operational goals.
• Supports execution of the Program and Institute's Strategic Plan.

Skills

Lean certification

Microsoft Office proficiency

Analytical skills

Communication skills

Education

Master's Degree in Nursing, Genetics, or health-related field

Tools

Microsoft Excel

Access

Crystal Reports

Job description

Job Summary

Dyad partner with the Neuroscience Institute Neuro Genetics' Program Medical Director MD and APRN, in developing, expanding, improving, and sustaining the program across the continuum at a recognized local, regional, and national Center of Excellence (COE) status. Responsible for the development, implementation, review and revision of Program standards, policies, procedures, and protocols. Builds Program structure to meet all selected accreditation and certification body(s) standards, national registry elements, and U.S. News and World Report standards to achieve top ranking. Supports the Programs clinical and treatment database, investigators activities, and multidisciplinary clinics. Delivers patient navigation across the continuum and lifespan.

Job Specific Duties

• Serves as an active member of the Neuroscience Institute Leadership Team.
• Develops financial, growth, satisfaction, and clinical metrics to reflect performance of the Program.
• Directs and participates in special projects that promote the growth, efficiency, and operations of the program.
• Collaborates with the multi-disciplinary team to develop operational and strategic goals and objectives consistent with Angelman Foundation, IRSF, Dup 15 Alliance, and other relevant certifying bodies.
• Works in a dyad leadership role with the Neuro Genetics' Medical Director to coordinate the development, implementation, review, and revision of Neuro Genetics Program standards, policies, procedures, and protocols based on current clinical practice guidelines.
• Co‑leads the Neuro Genetics Leadership and operations meetings including a) agenda & minutes, b) reports for clinical metrics/core measures, c) actions, timeline, and responsible person; and post multi‑disciplinary clinic meeting for patient care planning plus FU to plan of care for each patient.
• Prepares patient for Multi Disciplinary Clinic ensuring appropriateness of setting and availability of testing results.
• Performs follow‑up care coordination including concierge appointment setting with Coordinator, complex authorizations, and school forms for all post clinic needs.
• Follows all Program patients for inpatient admissions and navigates return to outpatient care.
• Contributes to and supports execution of the Program and Institute's Strategic Plan.
• Maintains a clinical dashboard including outcomes metrics in the clinical, functional/QOL, and perception of care domains.
• Identifies trends and patterns and opportunities for improvement, maintaining two QI initiatives ongoing.
• Supports the financial dashboard and improvements against targets.
• Reviews all neuro‑genetic related order sets annually/on‑going with Medical Directors, Nurse Navigator, and Neuro Genetic Program committee.
• Monitors compliance with neuro‑genetic metrics and scorecard.
• Monitors compliance with national epilepsy regulations and guidelines.
• Identifies and participates in performance improvement initiatives.
• Partners with Clinical Education to identify and address educational needs for staff around topics like target metrics and new guidelines/treatment.
• Supports and engages with COE presentations, publications, and talks.
• Accountable for U.S. News and World Report Neurology metric reporting and outcomes to achieve top ranking.

Qualifications

• Master's Degree in Nursing, Genetics, Genetic Counseling, or a health‑related field.
• Less than 2 years of clinical experience with the neuroscience population, genetics, or program development.

Knowledge, Skills, and Abilities

• Lean certification and experience preferred.
• Proficient in Microsoft Office (Word, Excel, and PowerPoint).
• Ability to apply mathematical techniques, logical, and analytical thinking to interpret operational/financial data, prepare capital/operating budgets, assess performance improvement, and solve a broad range of problems.
• Ability to interpret, adapt to, and react calmly under stressful conditions.
• Ability to relate cooperatively and constructively with patients, families, peers, physicians, and other Health System personnel.
• Knowledge of purchase through payment process. Starting from supply chain procurement through accounts payable check issuing and then posting to the general ledger.
• Ability to communicate effectively both verbally and in writing.
• Able to query data from a database through Microsoft Excel pivot tables, Access or Crystal Reports.
• Excellent time management skills.
• Able to effectively monitor and develop the abilities of subordinates.
• Able to maintain confidentiality of sensitive information.
• Knowledge of outlying data resources in order to analyze business proposition and referral patterns of physicians.
• Ability to pull and manipulate reports readily from various resources.
• Knowledge of TM&E and pay policies.
• Ability to work ideas through from idea to implementation and evaluation.
• Strong analytical and problem‑solving skills.
• Communication skills to include active listening, feedback, inquiry, and validation.
• Ability to think creatively and build consensus around a common vision.
• Possesses emotional intelligence, the use of emotional information to guide thinking and behavior.
• Possesses self‑awareness, understanding one’s values, belief, attitudes, and how they affect responses and behaviors.
• Always maintains constructive relationships.
• Encourages the free flow of ideas within groups encouraging a more global understanding of topics.
• Establishes a collaborative practice through a culture of trust, respect, and effective communication.