Program Manager Neenah, WI Program Mgmt

Plexus Corp.; Neenah (WI); On-site; USD 77,000 - 116,000; Full time

Job summary

Plexus Corp. is seeking a Program Manager to serve as the voice between the customer and Plexus, leading the Customer Focus Team and managing daily customer relationships.

The role emphasizes coordinating across functional areas, monitoring program goals, and delivering excellent service while maintaining cost and margin targets.

Qualifications

• Bachelor’s Degree with 4 or more years of related experience (or equivalent combination of education and experience).

Responsibilities

• Engage and lead the Customer Focus Team, ensuring understanding of program goals and clear performance expectations.
• Work with the Customer Focus Team to meet on-time delivery commitments (OTC and OTR).
• Deliver high levels of customer service and satisfaction through Plexus values.
• Drive operational excellence via visual metrics and a focus on Continuous Improvement, cost and quality.
• Exhibit knowledge of the program’s financial metrics and participate in financial reviews to meet cost and margin goals.
• If leading a team, coach and develop members to realize their full potential.

Education

Bachelor’s Degree with 4 or more years of related experience

Job description

Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level.

Salary Range:

$77,400.00 - $116,000.00

Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Key Job Accountabilities

• Engage and lead the Customer Focus Team, ensuring that the team understands the overall program contract / goals and are clear on individual and team performance expectations
• Work with the Customer Focus Team to meet on time delivery commitments (OTC and OTR)
• Deliver high levels of customer service and satisfaction through the Plexus' 5Es and Plexus Core Values
• Drive operational excellence in the Customer Focus Team through visual operational metrics and a focus on Continuous Improvement, cost and quality
• Exhibit a working knowledge of the program’s financial metrics, participate in periodic financial reviews to deliver program cost and margin goals.
• If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications

• Bachelor’s Degree with 4 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.