Program Manager Buffalo Grove, IL Program Mgmt Posted 20 hours ago

Plexus Corp.; Buffalo Grove, Northern (IL, KY); Hybrid; USD 94,000 - 141,000; Full time

Job summary

Plexus Corp. in Buffalo Grove, IL is seeking a Program Manager to lead the tactical interface between the customer and Plexus functional areas, acting as the voice of Plexus to the customer and the voice of the customer to Plexus.

You will head the Customer Focus Team, guide delivery commitments and business reviews, and drive improvements using Plexus Core Values and cost/quality metrics.

Qualifications

• Bachelor’s Degree with 6 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

Responsibilities

• Lead the Customer Focus Team and manage day-to-day customer relationship.
• Engage with customers on delivery commitments, quarterly business reviews, site visits and negotiations of PPV and NRE.
• Drive improvements in customer service and satisfaction using Plexus' 5Es and Core Values.
• Leverage operational cost and quality metrics to identify improvements and collaborate with support functions to implement solutions.
• Use financial metrics to identify risks and variances to plan and take corrective action.

Education

Bachelor’s Degree

Job description

Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level.

Salary Range:

$93,900.00 - $140,900.00

Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Key Job Accountabilities:

• Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
• Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.
• Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values
• Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions.
• Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances.
• If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications:

• Bachelor’s Degree with 6 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.