Program Manager - Messaging Governance

Swoon; United States; Remote; USD 60,000 - 150,000; Full time

Job summary

A leading company is looking for a Marketing Program Manager specializing in Messaging Governance, to enhance customer communication through innovative approaches. This 10-month remote contract includes responsibilities in catalog development and platform evolution, suitable for strategic thinkers adept in program management. Join a dynamic team and make an impactful change.

Benefits

Medical insurance

Vision insurance

401(k)

High impact work visibility

Collaborative culture

Qualifications

• Proven experience in a program management role, driving complex initiatives from conception to implementation.
• Ability to conceptualize how technology and process improvements can solve operational challenges.
• Demonstrated ability to influence and collaborate with diverse stakeholders.

Responsibilities

• Drive the development of the messaging catalog, ensuring it meets marketing's needs.
• Collaborate closely with technology teams to drive marketing requirements for messaging platforms.
• Design and establish governance programs and manage multiple program elements.

Skills

Program Management Expertise

Strategic & Analytical Thinking

Cross-Functional Leadership

Process Design

Communication & Presentation

Adaptability

Job description

Marketing Program Manager - Messaging Governance (Email/SMS)

Marketing Program Manager - Messaging Governance (Email/SMS)

Marketing Program Manager – Messaging Governance (SMS/Email)

Location: 100% Remote (PST Hours)

10-month contract

We're seeking a pivotal individual to drive our messaging governance initiatives, focusing on catalog development, leveraging AI and automation for efficiency, and guiding platform evolution.

As the Program Manager for Messaging Governance, you'll play a crucial role in shaping how we manage and deliver customer communications. You'll lead strategic initiatives to enhance our messaging ecosystem, from initial cataloging to future-state platform capabilities.

Key Responsibilities:

• Lead Messaging Catalog Development: Drive the development of our messaging catalog, ensuring it accurately represents Marketing's interests and needs.
• Innovate with AI & Automation: Ideate and explore opportunities to leverage AI and automation, especially for processes like message reviews and link checking, across our 6k+ messages to significantly enhance efficiency.
• Guide Platform Evolution: Collaborate closely with our technology team to define and drive marketing requirements for the evolution of our messaging platforms, anticipating a new platform within the next 12 months.
• Design Governance Frameworks: Design and establish a robust governance program, outlining how we ensure visibility into all customer messaging and implement effective audit and review processes.
• Concurrent Project Management: Skillfully manage multiple program elements simultaneously, providing essential support for executive readouts and strategic discussions.

What We're Looking For:

• Program Management Expertise: Proven experience in a program management role, with a track record of successfully driving complex initiatives from conception to implementation.
• Strategic & Analytical Thinking: Ability to conceptualize how technology and process improvements (like AI/automation) can solve large-scale operational challenges.
• Cross-Functional Leadership: Demonstrated ability to influence and collaborate with diverse stakeholders, including marketing, legal, and technology teams, to achieve shared objectives.
• Process Design: Experience in designing, implementing, and optimizing governance frameworks and operational procedures.
• Communication & Presentation: Excellent verbal and written communication skills, with the ability to translate complex information into clear executive readouts and compelling presentations.
• Adaptability: Capacity to thrive in a fast-paced environment with evolving requirements and prioritize tasks effectively.

Why Join Our Team?

• Drive Transformative Change: Lead initiatives that will fundamentally improve how a major consumer brand manages its digital customer communications.
• High Impact & Visibility: Your work will directly contribute to strategic goals and have broad reach across the organization.
• Innovation at Scale: Be at the forefront of integrating new technologies like AI and automation into enterprise-level processes.
• Collaborative & Dynamic Culture: Join a team that values innovation, proactive problem-solving, and a supportive environment.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Marketing and Project Management

• Industries

  Telecommunications

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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